×

Call monitoring

  • US 20080069313A1
  • Filed: 07/17/2007
  • Published: 03/20/2008
  • Est. Priority Date: 09/26/2002
  • Status: Active Grant
First Claim
Patent Images

1. A method of monitoring calls routed to a voice mail system, comprising the steps of:

  • receiving a call from a calling party directed to a subscriber directory number;

    determining whether the call should be forwarded to the voice mail system;

    if the call should be forwarded to the voice mail system, querying a first network element for call monitoring services;

    at the first network element, providing call monitoring instructions to a second network element;

    at the second network element, setting up a communication between the calling party and the voice mail system;

    at the second network element, calling the subscriber via the subscriber directory number; and

    if the subscriber answers the call from the second network element, setting up a three-way communication between the calling party, the voice mail system and the subscriber without input from the subscriber.

View all claims
  • 4 Assignments
Timeline View
Assignment View
    ×
    ×