METHOD AND APPARATUS FOR PROCESSING VOICEMAIL MESSAGES IN A MULTI-USER SETTING

• US 20080069316A1
• Filed: 09/20/2006
• Published: 03/20/2008
• Est. Priority Date: 09/20/2006
• Status: Abandoned Application

• Current Assignee: Sbc Knowledge Ventures, L.P.
• Original Assignee: Sbc Knowledge Ventures, L.P.
• Inventors: PEARSON, LARRY B., WALTER, EDWARD
• Application Number:
  US11/533,720
• Publication Number:
  US 20080069316A1
• Time in Patent Office: Days
• US Class Current: 379/88.18
• CPC Class Codes: H04M 3/42238 in systems with telephone lines with multiple users
• CPC Class Codes: H04M 3/53366 Message disposing or creating aspects

Abstract

A method and apparatus for processing voicemail messages in a multi-user setting is disclosed. An apparatus that incorporates teachings of the present disclosure may include, for example, a Call Processing System (CPS) having a processing element that receives a redirected call initiated by a calling party attempting to communicate with at least one among a plurality of users sharing one or more terminal devices associated with a targeted communication identifier, presents the calling party an option to select one or more among the plurality of users, and directs the calling party to a voicemail system for storing a voicemail message in one or more voicemail accounts associated with the one or more users selected. Additional embodiments are disclosed.

Claims

1. A Call Processing System (CPS), comprising a controller element that receives a redirected call initiated by a calling party attempting to communicate with at least one among a plurality of users sharing one or more terminal devices associated with a targeted communication identifier, presents the calling party an option to select one or more users among the plurality of users, and directs the calling party to a voicemail system for storing a voicemail message in one or more voicemail accounts associated with the one or more users selected.

2. The CPS of claim 1, wherein the CPS comprises an Interactive Voice Response (IVR) system, and wherein the controller element presents the calling party one among one or more pre-recorded human voice announcements and one or more synthesized voice announcements according to a calling tree that describes the option to select one or more of the plurality of users.

3. The CPS of claim 1, wherein the controller element receives and processes a voice response from the calling party indicating the one or more users selected.

4. The CPS of claim 1, wherein the controller element receives and processes one or more Dual Tone Multi-Frequency (DTMF) signals corresponding to one or more key depressions initiated by the calling party to indicate the one or more users selected.

5. The CPS of claim 1, wherein the controller element detects the selection of the one or more users followed by a demarcation to denote a completion of said selection.

6. The CPS of claim 5, wherein the demarcation comprises one among a DTMF signal and a voice signal.

7. The CPS of claim 1, wherein the controller element transmits one or more signals to at least one of the one or more terminal devices associated with the targeted communication identifier for identifying the one or more users selected to receive the voicemail message.

8. The CPS of claim 1, wherein the voicemail system is an integral part of the CPS.

9. The CPS of claim 1, wherein the voicemail system is an integral part of a select one of the one or more terminal devices.

10. The CPS of claim 1, wherein the CPS is an integral part of a select one of the one or more terminal devices.

11. The CPS of claim 1, wherein the controller element receives the redirected call in response to a network element of a communication system from which the one or more terminal devices operate detecting an unanswered call at the targeted communication identifier.

12. The CPS of claim 1, wherein the targeted communication identifier is associated with one among a packet-switched and circuit-switched communication service.

13. A voicemail system, comprising a controller element that stores a voicemail message of a calling party in one or more voicemail accounts associated with one or more users sharing a targeted communication identifier, wherein the one or more voicemail accounts are selected by the calling party by way of an Interactive Voice Response (IVR) system.

14. The voicemail system of claim 13, wherein the IVR system is an integral part of the voicemail system, and wherein the controller element presents to the calling party one among one or more pre-recorded human voice announcements and one or more synthesized voice announcements according to a calling tree that describes the option to select one or more of the plurality of users.

15. The voicemail system of claim 13, wherein the controller element receives and processes a voice response from the calling party indicating the one or more users selected.

16. The voicemail system of claim 13, wherein the controller element receives and processes one or more Dual Tone Multi-Frequency (DTMF) signals corresponding to one or more key depressions initiated by the calling party to indicate the one or more users selected.

17. The voicemail system of claim 13, wherein the controller element detects the selection of the one or more users followed by a demarcation to denote a completion of said selection, and wherein the demarcation comprises one among a DTMF signal and a voice signal.

18. The voicemail system of claim 13, wherein the controller element transmits a signal to at least one among one or more terminal devices associated with the targeted communication identifier for identifying the one or more users selected to receive the voicemail message.

19. The voicemail system of claim 13, wherein the controller element receives a redirected call in response to a network element detecting an unanswered call at the targeted communication identifier, and wherein the IVR presents the calling party the announcements according to the calling tree.

20. A computer-readable storage medium in a terminal device, comprising computer instructions for receiving a notice identifying a user among a plurality of users sharing a targeted communication identifier from which the terminal device operates, the notice identifying a pending voicemail message originating from a calling party that directs by way of an Interactive Voice Response (IVR) system the voicemail message to the user identified by the notice.