SYSTEM FOR FACILITATING TECHNICIAN SALES REFERRALS

• US 20080071565A1
• Filed: 10/23/2007
• Published: 03/20/2008
• Est. Priority Date: 12/26/2000
• Status: Abandoned Application

• Current Assignee: Gary Dennis, Gloria Perkins, James Miller, Robert Willis, Steven W. Smith
• Original Assignee: Gary Dennis, Gloria Perkins, James Miller, Robert Willis, Steven W. Smith
• Inventors: Perkins, Gloria, Smith, Steven, Miller, James, Dennis, Gary, Willis, Robert
• Application Number:
  US11/876,855
• Publication Number:
  US 20080071565A1
• Time in Patent Office: Days
• US Class Current: 705/1
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 30/0281 Customer communication at a business location, e.g. providing product or service information, consulting
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

A system for transacting business with customers is disclosed. The system includes a dispatch division receiving a complaint from a customer related to a problem the customer is experiencing. The dispatch division then deploys a technician to repair the problem. While the technician is conducting the repair, the system permits the technician to interact with the customer and negotiate and close deals for additional or modified products, services or features that the customer may want. The system also includes provisions for allowing the technician to retrieve information related to the customer and includes features that automatically notify various appropriate business offices for follow-up with the customer.

Claims

1. A system for transacting business comprising:

a dispatch division receiving information related to a problem experienced by a customer;

the dispatch division deploying a technician in response ton the information;

the technician receiving a request from the customer for a transaction different from the problem;

the technician receiving information related to the customer from the company over a communications network; and

the technician communicating the customer'"'"'s request to the company using the communications network.