Skill evaluating method, skill evaluating apparatus, and computer product
First Claim
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1. A computer-readable recording medium that stores therein a computer program that causes a computer to execute:
- storing in advance a basic work time required for an operator to perform a work item in a work process for processing a case;
receiving information on at least a work item and an actual work time taken to process a case from the operator;
extracting a basic work time that corresponds to the work item informed by the operator;
computing a standard work time generally required to process the case based on extracted basic work time; and
evaluating skill of the operator by comparing the actual work time with the standard work time.
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Abstract
A basic work time corresponding to a work item received as case information is extracted from a basic work-time database. A standard work time generally required to process a case is computed. The standard work time is compared with an actual work time to evaluate work skill of each operator.
14 Citations
9 Claims
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1. A computer-readable recording medium that stores therein a computer program that causes a computer to execute:
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storing in advance a basic work time required for an operator to perform a work item in a work process for processing a case; receiving information on at least a work item and an actual work time taken to process a case from the operator; extracting a basic work time that corresponds to the work item informed by the operator; computing a standard work time generally required to process the case based on extracted basic work time; and evaluating skill of the operator by comparing the actual work time with the standard work time. - View Dependent Claims (2, 3)
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4. A skill evaluating method for evaluating skill of an operator comprising:
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storing in advance a basic work time required for the operator to perform a work item in a work process for processing a case; receiving information on at least a work item and an actual work time taken to process a case from the operator; extracting a basic work time that corresponds to the work item informed by the operator; computing a standard work time generally required to process the case based on extracted basic work time; and evaluating skill of the operator by comparing the actual work time with the standard work time. - View Dependent Claims (5, 6)
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7. A skill evaluating apparatus that evaluates skill of an operator, the skill evaluating apparatus comprising:
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a storing unit that stores therein in advance a basic work time required for the operator to perform a work item in a work process for processing a case; an information receiving unit that receives information on at least a work item and an actual work time taken to process a case from the operator; a basic-work-time extracting unit that extracts, from the storing unit, a basic work time that corresponds to the work item informed by the operator; a standard-work-time computing unit that computes a standard work time generally required to process the case based on extracted basic work time; and an evaluating unit that evaluates skill of the operator by comparing the actual work time with the standard work time. - View Dependent Claims (8, 9)
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Specification