Subscriber management system and method
First Claim
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1. A subscriber management system, comprising:
- a memory to store a plurality of software modules;
an interactive web-based application accessible through a network connection; and
a processing subsystem to manage the real-time supply of multimedia information transmitted from one or more home countries to subscribers in a target country, the processing subsystem coupled to the memory and web-based application manage functions for supplying said multimedia information based on commands entered by a user of the web-based application, wherein the processing subsystem integrates;
a first software module to control selection of said multimedia information based on subscriber preferences;
a second software module to control ordering of equipment to be installed at a subscriber location for receiving said multimedia information;
a third software module to control shipping of the selected equipment to the subscriber location;
a fourth software module to control installation of the selected equipment at the subscriber location;
a fifth software module to perform a signal activation procedure that allows the equipment installed at the subscriber location to receive said multimedia information; and
a sixth software module to perform subscriber invoicing and account management functions relating to the supply of said received multimedia information.
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Abstract
A subscriber management system controls the real-time supply of multimedia information from one or more home countries to a target country. The system includes a memory to store a plurality of software modules, an interactive web-based application, and a processing subsystem to manage supply of the multimedia information from the home countries to subscribers in the target country. The processing subsystem integrates the functionality of the software modules to control all phases of service including setup, shipping, installation, billing, and subscriber termination for non-payment, if necessary.
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Citations
20 Claims
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1. A subscriber management system, comprising:
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a memory to store a plurality of software modules;
an interactive web-based application accessible through a network connection; and
a processing subsystem to manage the real-time supply of multimedia information transmitted from one or more home countries to subscribers in a target country, the processing subsystem coupled to the memory and web-based application manage functions for supplying said multimedia information based on commands entered by a user of the web-based application, wherein the processing subsystem integrates;
a first software module to control selection of said multimedia information based on subscriber preferences;
a second software module to control ordering of equipment to be installed at a subscriber location for receiving said multimedia information;
a third software module to control shipping of the selected equipment to the subscriber location;
a fourth software module to control installation of the selected equipment at the subscriber location;
a fifth software module to perform a signal activation procedure that allows the equipment installed at the subscriber location to receive said multimedia information; and
a sixth software module to perform subscriber invoicing and account management functions relating to the supply of said received multimedia information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method for integrating the management of subscriber services, comprising:
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providing access to a web-based application through a network connection; and
managing the real-time supply of multimedia information transmitted from one or more home countries to subscribers in a target country based on commands received through the web-based application, said managing including;
controlling selection of said multimedia information based on subscriber preferences;
controlling ordering of equipment to be installed at a subscriber location for receiving said multimedia information;
controlling shipping of the ordered equipment to the subscriber location;
controlling installation of the ordered equipment at the subscriber location;
performing a signal activation procedure that allows the equipment installed at the subscriber location to receive said multimedia information; and
performing subscriber invoicing and account management functions relating to the supply of said multimedia information. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification