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REQUESTING ASSISTANCE USING A REGISTRATION MODE

  • US 20080071946A1
  • Filed: 11/22/2007
  • Published: 03/20/2008
  • Est. Priority Date: 04/07/2003
  • Status: Active Grant
First Claim
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1. A method of requesting assistance relating to a product item, the product item including an associated interface surface, the interface surface having disposed thereon or therein coded data indicative of the identity of the product item, wherein the method includes:

  • in a sensing device;

    sensing at least some of the coded data;

    generating indicating data indicative of the product item identity and a registration mode of the sensing device, wherein at least some of the indicating data is generated using the sensed coded data;

    transferring the indicating data to a computer system, the computer system being responsive to the indicating data to cause provision of assistance; and

    in the computer system;

    receiving the indicating data;

    generating, using the received indicating data;

    identity data indicative of the identity of the product item; and

    mode data indicative of the registration mode;

    determining, using the identity data and the mode data, an assistance request; and

    causing, using the assistance request, provision of the assistance.

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