Method and System for Supporting Non-Intrusive and Effective Voice Communication Among Mobile Users

• US 20080076395A1
• Filed: 11/26/2007
• Published: 03/27/2008
• Est. Priority Date: 05/07/2003
• Status: Abandoned Application

• Current Assignee: Hans Johansson, Jorge Lobo, Randeep Bhatia, Sharad Sharma
• Original Assignee: Hans Johansson, Jorge Lobo, Randeep Bhatia, Sharad Sharma
• Inventors: Johansson, Hans, Lobo, Jorge, Bhatia, Randeep, Sharma, Sharad
• Application Number:
  US11/944,725
• Publication Number:
  US 20080076395A1
• Time in Patent Office: Days
• US Class Current: 455/413
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/42085 Called party identification service
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54

Abstract

A system and related method for supporting non-intrusive and effective voice communication among mobile users in which voice calls between mobile users are managed based on callee availability, caller-callee relationships, and non-intrusive information exchange, including interactive exchange at the time of call setup but prior to the call being answered. Callee availability can be based on callee device status, calendar activities, location, past behavior and other factors. The caller-callee relationships specify whether the callee is available, unavailable or on restricted availability relative to the caller. The interactive exchange can be implemented using voice and/or text/graphic displays on caller and callee mobile device. Callees are provided with options for handling the call. Callers are provided with information regarding the callee'"'"'s current and future availability and willingness to receive a voice call from the caller, thus maximizing the chance of caller reaching the callee on every voice call.

Claims

1-21. -21. (canceled)

22. Software embodied on a server for supporting non-intrusive and effective voice communication among mobile users, the software operable to:

manage voice calls between callers and callees based on callee availability, caller-callee relationships, and non-intrusive information exchange, including an interactive exchange at call setup prior to a call being answered; and

facilitate execution of a call-handling option, during the call setup and prior to the call being answered, according to a caller-callee relationship and the information exchange, the information exchange includes providing call handling options to the callee, wherein facilitating execution of the option comprises;

providing at least two options for handling a voice call, wherein the call handling options include setting a callback alert that alerts the caller when the callee becomes available, asking the caller if the call is urgent, answering the call, diverting the caller to an options menu that allows the caller to send a callback message or leave a voice mail message, diverting the caller to an options menu that advises the caller to callback within a specified time frame and allows the caller to leave a voice mail message, and placing the call on hold;

receiving a selection of an option; and

facilitating execution of the selected option.

23. The software of claim 22, wherein the information exchange includes providing the caller with information regarding the callee'"'"'s current and future availability and willingness to receive a voice call from the caller, and providing call handling options to the caller.

24. The software of claim 22, wherein the call handling options include allowing the callee to change the callee availability and the caller-callee relationship.

25. The software of claim 22, the software operable to:

determine a callee status indicator to determine call availability; and

determine a caller status indicator to determine the caller-callee relationship.

26. Software embodied on a server for supporting non-intrusive and effective voice communication among mobile users, the software operable to:

receive a call request to communicate with a callee;

determine an availability status of the callee;

determine a relationship status of a caller;

facilitate an information exchange between the caller and the callee during call setup and before the call request is completed to determine an action to be executed on the call request; and

facilitate execution of the action, during the call setup and before the call request is completed, according to the relationship status of the callee and the information exchange, wherein facilitating execution of the action comprises;

providing at least two actions for handling the call request, wherein the at least two actions comprise setting an alert that informs the caller of the availability status of the callee, determining whether the call request is urgent, accepting the call request, diverting the call request to an interactive voice response (IVR) system, diverting the call request to the IVR system that provides a callback time within a specified time frame, and placing the call request on hold;

receiving a selection of an action; and

facilitating execution of the selected action.

27. The software of claim 26, wherein the availability status is a selected one of free, busy, and away.

28. The software of claim 26, wherein the relationship status is an availability status according to a caller-callee relationship, and is a selected one of available, unavailable, and restricted availability.

29. The software of claim 26, the software operable to facilitate execution of the action by the caller if the relationship status of the caller comprises a first relationship status.

30. The software of claim 29, wherein the at least two actions comprise:

communicating a callback message to the callee; and

allowing the caller to leave a voice mail message.

31. The software of claim 30, wherein the first relationship status comprises an unavailable relationship status.

32. The software of claim 26, the software operable to facilitate execution of the action by the callee if the relationship status of the caller comprises a second relationship status.

33. The software of claim 32, wherein the second relationship status comprises a selected one of a restricted availability relationship status and an available relationship status.

34. A system for supporting non-intrusive and effective voice communication among mobile users, comprising:

means for receiving a call request to communicate with a callee;

means for determining an availability status of the callee;

means for determining a relationship status of a caller;

means for facilitating an information exchange between the caller and the callee during call setup and before the call request is completed to determine an action to be executed on the call request; and

means for facilitating execution of the action, during the call setup and before the call request is completed, according to the relationship status of the callee and the information exchange, wherein means for facilitating execution of the action comprises;

means for providing at least two actions for handling the call request, wherein the at least two actions comprise setting an alert that informs the caller of the availability status of the callee, determining whether the call request is urgent, accepting the call request, diverting the call request to an interactive voice response (IVR) system, diverting the call request to the IVR system that provides a callback time within a specified time frame, and placing the call request on hold;

means for receiving a selection of an action; and

means for facilitating execution of the selected action.

35. The system of claim 34, wherein the availability status is a selected one of free, busy, and away.

36. The system of claim 34, wherein the relationship status is an availability status according to a caller-callee relationship, and is a selected one of available, unavailable, and restricted availability.

37. The system of claim 34, wherein means for facilitating execution of the action comprises means for facilitating execution of the action by the caller if the relationship status of the caller comprises a first relationship status.

38. The system of claim 37, wherein the at least two actions comprise:

communicating a callback message to the callee; and

allowing the caller to leave a voice mail message.

39. The system of claim 37, wherein the first relationship status comprises an unavailable relationship status.

40. The system of claim 34, wherein means for facilitating execution of the action comprises means for facilitating execution of the action by the callee if the relationship status of the caller comprises a second relationship status.

41. The system of claim 40, wherein the second relationship status comprises a selected one of a restricted availability relationship status and an available relationship status.