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Integrated Mail, Internet, and Telephony Event Tracking System

  • US 20080077424A1
  • Filed: 09/21/2007
  • Published: 03/27/2008
  • Est. Priority Date: 09/22/2006
  • Status: Active Grant
First Claim
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1. A method of tracking and acting on events related to the delivery of a mail piece, comprising:

  • creating an integrated record associated with an addressee of a mail piece, giving the mail piece a unique identifier, associating the addressee of the mail piece with the mail piece, placing the mail piece in a mail stream, recording the date and nature of delivery events associated with the mail piece, transmitting a follow-up communication to the addressee after a predetermined delivery event occurs, recording the date of the follow-up communication, recording the date of any response by the addressee to the follow-up communication, and adding to the integrated record associated with the addressee the date and nature of the delivery events associated with the mail piece, the date of the follow-up communication, and the date of any response by the addressee to the follow-up communication.

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