Systems and methods for analyzing communication sessions using fragments
First Claim
Patent Images
1. A method for analyzing communication sessions using fragments comprising:
- delineating fragments of an audio component of a communication session, each of the fragments being attributable to a party of the communication session and representing a contiguous period of time during which that party was speaking; and
automatically assessing quality of at least some of the fragments such that a quality assessment of the communication session is determined.
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Abstract
Systems and methods for analyzing communication sessions using fragments are provided. In this regard, a representative method includes: delineating fragments of an audio component of a communication session, each of the fragments being attributable to a party of the communication session and representing a contiguous period of time during which that party was speaking; and automatically assessing quality of at least some of the fragments such that a quality assessment of the communication session is determined.
116 Citations
23 Claims
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1. A method for analyzing communication sessions using fragments comprising:
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delineating fragments of an audio component of a communication session, each of the fragments being attributable to a party of the communication session and representing a contiguous period of time during which that party was speaking; and automatically assessing quality of at least some of the fragments such that a quality assessment of the communication session is determined. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 10, 11, 12, 13, 14, 15)
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16. A system for analyzing communications using fragments comprising:
a communication analyzer operative to; delineate fragments of an audio component of a communication session, each of the fragments being attributable to a party of the communication session and representing a contiguous period of time during which that party was speaking; and automatically assess quality of at least some of the fragments such that a quality assessment of the communication session is determined. - View Dependent Claims (17, 18, 19)
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20. A computer readable medium having a computer program stored thereon for performing the computer executable method of:
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delineating fragments of an audio component of a communication session, each of the fragments being attributable to a party of the communication session and representing a contiguous period of time during which that party was speaking; and automatically assessing quality of at least some of the fragments such that a quality assessment of the communication session is determined. - View Dependent Claims (21, 22, 23)
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Specification