Call Control Presence and Recording

• US 20080080481A1
• Filed: 12/07/2006
• Published: 04/03/2008
• Est. Priority Date: 09/29/2006
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Witness Systems Incorporated (Verint Systems Incorporated)
• Inventors: Williams, Jamie Richard, Calahan, Marc, Barnes, Robert John
• Granted Patent: US 8,837,697 B2
• Time in Patent Office: Days
• US Class Current: 370/352
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways

Abstract

Included are embodiments for detecting presence in a communications system environment. At least one embodiment of a method includes subscribing to events associated with a communication system and receiving a notification for an event, the event being associated with a communication between a first communications device and a second communications device.

Claims

1. A method for detecting presence in a communications system environment, comprising:

subscribing to receive an indication related to events associated with a communication system;

receiving a notification for an event, the event being associated with a communication between a first communications device and a second communications device; and

receiving a request to record at least a portion of the communication.

2. The method of claim 1, wherein the call control protocol includes Session Initiation Protocol (SIP).

3. The method of claim 1, wherein subscribing to events associated with a communications system includes subscribing to events associated with a communications device.

4. The method of claim 1, further comprising, in response to receiving a request to record, determining current recording resources.

5. The method of claim 1, further comprising, in response to receiving a request to record, invoking a recording of at least a portion of the communication.

6. The method of claim 5, wherein invoking a recording includes determining at least one recorder for recording.

7. The method of claim 1, further comprising extracting at least one of the following:

tagging data associated with the communication and presence data associated with the communication.

8. The method of claim 1, wherein the notification includes presence data associated with the first communication device.

9. The method of claim 1, wherein the notification includes presence data associated with the first communications device and the second communications device.

10. A system for detecting presence in a communications system environment, comprising:

a subscribing component configured to subscribe to receive an indication related to events associated with first a communication device;

a notification receiving component configured to receive a notification for an event, the event being associated with a communication between the first communications device and a second communications device;

a request receiving component configured to receive a request to record at least a portion of the communication; and

a recording component configured to, in response to receiving a request to record at least a portion of the communication, record at least a portion of the communication.

11. The system of claim 10, wherein the call control protocol includes Session Initiation Protocol (SIP).

12. The system of claim 10, further comprising a resources determining component configured to, in response to receiving a request to record, determine current recording resources.

13. The system of claim 10, further comprising an invoking component configured to, in response to receiving a request to record, invoke a recording of at least a portion of the communication.

14. The system of claim 13, wherein invoking a recording includes determining at least one recorder for recording.

15. The system of claim 10, further comprising an extracting component configured to extract at least one of the following:

tagging data associated with the communication and presence data associated with the communication.

16. The system of claim 10, wherein the notification includes presence data associated with the first communication device.

17. The system of claim 10, wherein the notification includes presence data associated with the first communications device and the second communications device.

18. A computer readable medium for detecting presence in a call control protocol environment, comprising:

subscribing logic configured to subscribe to receive an indication related to events associated with first a communication system;

notification receiving logic configured to receive a notification for an event, the event being associated with a communication between a first communications device and a second communications device;

request receiving logic configured to receive a request to record at least a portion of the communication;

communication receiving logic configured to receive data related to the communication; and

recording logic configured to, in response to receiving a request to record at least a portion of the communication, record at least a portion of the communication.

19. The computer readable medium of claim 18, wherein the call control protocol includes Session Initiation Protocol (SIP).

20. The computer readable medium of claim 18, wherein subscribing to events associated with a communications system includes subscribing to events associated with a communications device.

21. The computer readable medium of claim 18, further comprising resources determining logic configured to, in response to receiving a request to record, determine current recording resources.

22. The computer readable medium of claim 18, further comprising invoking logic configured to, in response to receiving a request to record, invoke a recording of at least a portion of the communication.

23. The computer readable medium of claim 22, wherein invoking a recording includes determining at least one recorder for recording.

24. The computer readable medium of claim 18, further comprising extracting logic configured to extract at least one of the following:

tagging associated with the communication and presence data associated with the communication.

25. The computer readable medium of claim 18, wherein the notification includes presence data associated with the first communication device.

26. The computer readable medium of claim 18, wherein the notification includes presence data associated with the first communications device and the second communications device.