Multi-pass speech analytics
First Claim
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1. A method for multi-pass analytics, comprising:
- receiving audio data associated with a communication;
performing first tier speech to text analytics on the received audio data, the first tier speech to text analytics including processing the received audio data in a first manner;
determining whether to perform second tier speech to text analytics; and
in response to determining, performing second tier speech to text analytics on the received audio data, the second tier speech to text analytics including processing the received audio in a second manner.
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Abstract
Included are embodiments for multi-pass analytics. At least one embodiment of a method includes receiving audio data associated with a communication, performing first tier speech to text analytics on the received audio data, and performing second tier speech to text analytics on the received audio.
48 Citations
26 Claims
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1. A method for multi-pass analytics, comprising:
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receiving audio data associated with a communication; performing first tier speech to text analytics on the received audio data, the first tier speech to text analytics including processing the received audio data in a first manner; determining whether to perform second tier speech to text analytics; and in response to determining, performing second tier speech to text analytics on the received audio data, the second tier speech to text analytics including processing the received audio in a second manner. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A system for multi-pass analytics, comprising:
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a receiving component configured to receive audio data associated with a communication; a first tier speech to text analytics component configured to perform first tier speech to text analytics on the received audio data in a first manner; a performance determining component configured to determine whether to perform second tier speech to text analytics; and a second tier speech to text analytics component configured to, in response to determining, perform second tier speech to text analytics on the received audio data in a second manner. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19)
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20. A computer readable medium for multi-pass analytics, comprising:
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receiving logic configured to receive audio data associated with a communication; first tier speech to text analytics logic configured to perform first tier speech to text analytics on the received audio data in a first manner; performance determining logic configured to determine whether to perform second tier speech to text analytics; and second tier speech to text analytics logic configured to, in response to determining, perform second tier speech to text analytics on the received audio data in a second manner. - View Dependent Claims (21, 22, 23, 24, 25, 26)
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Specification