CUSTOMER SURVEY DATA REPORTING SYSTEM AND METHOD UTILIZING AN ELECTRONIC POLLING DEVICE IN COMMUNICATION WITH AN INTERNET PORTAL
First Claim
1. An electronic survey device for collecting survey data comprising;
- an electronic housing including an electronic display, whereon survey questions are displayed,a user input interface mounted on the electronic housing and coupled to operate in response to displayed survey questions;
a central processing unit (CPU) coupled to operate the electronic display, and process the user input,an electronic memory, coupled to the CPU, for storing at least one customer response entered through the user input interface;
a communications port, coupled to receive and transmit data from the electronic memory; and
an Internet web portal linked to the communications port for receiving and transmitting survey data including survey programs and questions for loading into the CPU and memory.
1 Assignment
0 Petitions
Accused Products
Abstract
A simple and attractive electronic survey device for collecting survey data includes an electronic housing including an electronic display, whereon survey questions are displayed. A user input interface is mounted on the electronic housing, and coupled to operate in response to displayed survey questions. A central processing unit (CPU) is coupled to operate the electronic display. An electronic memory, coupled to the CPU, is used for storing at least one question(s) and customer response entered through the user input interface. A communications port is coupled to receive and transmit data from the electronic memory. An Internet: web portal is linked to the communications port for receiving and transmitting survey data including survey programs and questions for loading into the CPU and memory.
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Citations
25 Claims
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1. An electronic survey device for collecting survey data comprising;
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an electronic housing including an electronic display, whereon survey questions are displayed, a user input interface mounted on the electronic housing and coupled to operate in response to displayed survey questions; a central processing unit (CPU) coupled to operate the electronic display, and process the user input, an electronic memory, coupled to the CPU, for storing at least one customer response entered through the user input interface; a communications port, coupled to receive and transmit data from the electronic memory; and an Internet web portal linked to the communications port for receiving and transmitting survey data including survey programs and questions for loading into the CPU and memory. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 21, 22, 23, 24, 25)
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16. A method for reporting customer survey data comprising:
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loading at least one electronic polling device with a survey program including at least one question, where the survey program is transmitted from an Internet web portal using a communications port coupled to the at least one electronic polling device; automatically presenting the at least one question on an electronic display; electronically collecting survey data with the at least one electronic polling device at a service provider'"'"'s location, where at least one survey response its entered through a user input interface in response to the at least one question; electronically storing the at least one survey response; transmitting the at least one survey response to an Internet web portal; and maintaining the at least one survey response as customer survey data at the Internet web portal. - View Dependent Claims (17, 18, 19, 20)
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Specification