METHODS AND SYSTEMS FOR INITIATING PHONE CALLS USING A PREDICTIVE DIALER

• US 20080082515A1
• Filed: 10/03/2007
• Published: 04/03/2008
• Est. Priority Date: 10/03/2006
• Status: Abandoned Application

• Current Assignee: Mark Gould
• Original Assignee: Mark Gould
• Inventors: Gould, Mark
• Application Number:
  US11/866,658
• Publication Number:
  US 20080082515A1
• Time in Patent Office: Days
• US Class Current: 707/4
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/5158 in combination with automated outdialling systems devices for signalling identity of wanted subscriber H04M1/26
• CPC Class Codes: H04M 3/5183 Call or contact centers with computer-telephony arrangements
• CPC Class Codes: H04M 7/0036 where the data service is an information service

Abstract

An example calling system includes a dialer, a user interface via which a user can select one or more call lists from a plurality of call lists from different call list providers, and software stored in computer readable memory configured to cause at least in part phone numbers to be streamed from the one or more user selected call lists to the dialer so that the dialer can dial the phone numbers.

Claims

1. A calling system, comprising:

a user interface configured display prospect database identifiers associated with a plurality of database associated with a plurality of database providers;

a user interface configured to receive a prospect search query from a user;

a search engine configured to locate one or more sets of leads corresponding to the prospect search query;

a user interface configured to display identifiers corresponding to one or more of the located sets of leads and to receive a user selection;

programmatic code stored in computer readable memory configured to cause, at least in part, lead phone numbers corresponding to the user selection to be provided to an autodialer associated with the user; and

a user interface configured to receive status indications from the user with respect to at least a portion of the streamed leads, wherein the status indicates corresponding call results.

2. The calling system as defined in claim 1, wherein the dialer is configured to couple communication devices associated with corresponding users to calls dialed by the dialer.

3. The calling system as defined in claim 1, further comprising the dialer.

4. The calling system as defined in claim 1, further comprising the dialer, wherein the dialer is a predictive dialer.

5. The calling system as defined in claim 1, wherein the lead phone numbers are streamed to the dialer.

6. The calling system as defined in claim 1, including programmatic code stored in computer readable memory configured to generate invoices based on the status indications.

7. The calling system as defined in claim 1, wherein the programmatic code is further configured to cause names of leads to be displayed in association with connected calls to the leads without enabling the user to view the called lead phone numbers.

9. A calling system, comprising:

a dialer;

a user interface via which a user can select one or more sets of prospects from a plurality of sets of prospects from different providers; and

programmatic code stored in computer readable memory configured to cause at least in part phone numbers to be streamed from the one or more user selected sets of prospects to the dialer so that the dialer can dial the phone numbers.

8. The calling system as defined in claim 9, further comprising a data store that maintains a record of prospect phone numbers successfully called, and the cost for utilizing a prospect phone number.

10. The calling system as defined in claim 9, wherein the dialer is a predictive dialer.

11. The calling system as defined in claim 9, wherein the calling system does not enable the dialed phone numbers to be displayed to the user.

12. The calling system as defined in claim 9, wherein corresponding contact information for the plurality of sets of prospects is stored in multiple remote databases controlled by different providers.

13. The calling system as defined in claim 9, further comprising a network interface configured to be coupled to a plurality of remote prospect databases associated with the different providers.

14. The calling system as defined in claim 9, further comprising a network interface configured to access a plurality of terminal associated with a plurality of users.

15. The calling system as defined in claim 9, further comprising a data store that maintains a record of phone numbers called, and the cost for utilizing a prospect phone number.

16. A method of providing contact information, comprising:

causing at least in part identifiers for a plurality of databases storing contact information for leads from a plurality of providers to be displayed to a user via a user display;

receiving over a network a user selection of at least a portion of at least one of the databases;

at least partly causing phone numbers corresponding to the selected portion to be transmitted to a dialer;

receiving over the network user specified call status for calls completed via the dialer and connected to the user; and

storing the user specified call status in a data store.

17. The method as defined in claim 16, the method further comprising:

receiving a leads search query specified by the user; and

identifying at least a portion of the leads stored in the plurality of databases that match the leads search query.

18. The method as defined in claim 16, transmitting at least a portion of the user specified call status to at least one provider of the leads.

19. The method as defined in claim 16, wherein the identifiers are displayed in association with a cost per lead.

20. The method as defined in claim 16, the method further comprising transmitting to a user terminal an indication as to how many leads from a first set of leads has been called on behalf of the user.

21. The method as defined in claim 16, wherein the user is not charged for uncalled leads from the selected set of leads.

22. The method as defined in claim 16, the method further comprising further comprising a menu via which the user can select at least a first status indication including at least the following status-types:

good, not interested;

wrong number.

23. The method as defined in claim 16, the method further comprising further comprising providing a user interface via which the user can indicate if a lead database selected during a prior session is to be used.

24. The method as defined in claim 16, wherein the dialer is a predictive dialer.

25. The method as defined in claim 16, the method further comprising generating a report regarding lead usage including a descriptive identifier of at least a first lead database utilized by at least one user and a price per lead for the use of at least a portion of the leads in the first lead database.

26. A system for controlling calling, comprising:

a user interface including a field via which a first user can specify a maximum permissible cost for leads that can be used by a first set of users;

a data store configured to store the maximum permissible cost specified by the first user; and

a report generator configured to generate a report with respect to how many lead phone numbers were utilized by the first sets of users and the cost associated cost on a per lead basis.

27. The system as defined in claim 26, further comprising a user interface via which the first user can specify a city, zip code, time zone, gender, and/or income of the leads at least one user from the first set of users can utilize.

28. The system as defined in claim 26, further comprising a user interface including a field via which the first user can specify what and/or how lead data is to be presented to the first set of users.

29. The system as defined in claim 26, wherein the first user can specify that the first set of users is not to be provided with leads associated with one or more specified states.

30. The system as defined in claim 26, further comprising a user interface including a field via which the first user can specify a lead spending limit for at least one user from the first set users.

31. The system as defined in claim 26, further comprising a predictive dialer configured to receive streamed lead phone number.

32. The system as defined in claim 26, wherein the reporting system is configured to generate a report that includes the status of calls in which users from the first set of users engaged.

33. The system as defined in claim 26, wherein the reporting system is configured to generate a report that includes an identification of a provider of leads used by at least one user from the first set of users.

34. The system as defined in claim 26, wherein the reporting system is configured to generate a report that includes a cost per lead for leads utilized by at least one user.

35. The system as defined in claim 26, wherein the system is further configured to cause a billing event to occur for leads that are associated with a successful call status provided by at least one user.

36. A calling system, comprising:

a leads database server;

a dialer server;

a network interface configured to be coupled to a plurality of user terminals; and

programmatic code stored in computer readable memory, which when executed, is configured to receive a selection of a set of leads from a user and to stream lead phone numbers from the leads database server to the dialer server, and to receive indications from users as to which called leads resulted in a billable event.

37. The calling system as defined in claim 36, further comprising a user interface configured to be coupled to a plurality of remote leads databases associated with a corresponding plurality of providers.

38. The calling system as defined in claim 36, wherein the dialer server includes a predictive dialer.

39. The calling system as defined in claim 36, further comprising a report generator configured to generate a report regarding the user indications.