Change assistant

• US 20080082517A1
• Filed: 08/29/2006
• Published: 04/03/2008
• Est. Priority Date: 08/29/2006
• Status: Abandoned Application

• Current Assignee: SAP AG (SAP SE)
• Original Assignee: SAP AG (SAP SE)
• Inventors: Viehmann, Robert, Dewan, Prashant, Sattler, Juergen, Gaffga, Joachim, Markert, Frank, Holmes, Robert
• Application Number:
  US11/512,516
• Publication Number:
  US 20080082517A1
• Time in Patent Office: Days
• US Class Current: 707/5
• CPC Class Codes: G06F 8/71 Version control security arrangements therefor G06F21/57; Configuration management
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

The present subject mater relates to software application configuration and, more particularly, a change assistant for software application configuration. Some of the various embodiment described herein provide systems, methods, and software to identify a need for an application change and query a database of application change solution recommendations as a function of the identified need for the application change to identify one or more application change solution recommendations. Such embodiments further route the identified need for an application change and the one or more identified application change solution recommendation to a system administrator queue.

Claims

1. A method comprising:

identifying a need for an application change;

querying a database of application change solution recommendations as a function of the identified need for the application change to identify one or more application change solution recommendations; and

routing the identified need for an application change and the one or more identified application change solution recommendations to a system administrator queue.

2. The method of claim 1, wherein identifying the need for the application change includes receiving an application change request via an application change request user interface.

3. The method of claim 1, wherein the database of application change solution recommendations include recommended application configuration changes to modify application functionality.

4. The method of claim 1, further comprising:

displaying the content of the system administrator queue within a user interface, wherein the user interface displays an identified application change need and one or more of identified application change solution recommendations.

5. The method of claim 4, further comprising:

providing one or more controls within the user interface, the use of which allows a system administrator to delegate an identified application change need to another system administrator.

6. The method of claim 1, wherein an application change solution recommendation includes metadata descriptive of the application change solution recommendation to facilitate key word queries of the database of application change solution recommendations.

7. The method of claim 1, wherein an application change solution recommendation includes application guidance in the form of a set of one or more application configuration setting change procedures.

8. A machine-readable medium, with encoded instructions, which when executed, cause a machine to:

identify a need for an application change;

query a database of application change solution recommendations as a function of the identified need for the application change to identify one or more application change solution recommendations; and

route the identified need for an application change and the one or more identified application change solution recommendations to a system administrator queue.

9. The machine-readable medium of claim 8, wherein identifying the need for the application change is identified by receiving an application change request via an application change request user interface.

10. The machine-readable medium of claim 8, wherein the database of application change solution recommendations include recommended application configuration changes to modify application functionality.

11. The machine-readable medium of claim 8, wherein the instructions, when further executed, cause the machine to:

display the content of the system administrator queue within a user interface, wherein the user interface displays an identified application change need and one or more of identified application change solution recommendations.

12. The machine-readable medium of claim 11, wherein the instructions, when further executed, cause the machine to:

provide one or more controls within the user interface, the use of which allows a system administrator to delegate an identified application change need to another system administrator.

13. The machine-readable medium of claim 8, wherein an application change solution recommendation includes metadata descriptive of the application change solution recommendation to facilitate key word queries of the database of application change solution recommendations.

14. The machine-readable medium of claim 8, wherein an application change solution recommendation includes application guidance in the form of a set of one or more application configuration setting change procedures.

15. A system comprising:

an application change identification module;

a database of application change solution recommendations, wherein the database can be queried to identify one or more application change solution recommendations as a function of an identified need for an application change from the application identification module; and

a system administrator messaging queue, wherein an identified need for an application change from the application identification module and application change solution recommendations selected from the database as a function of the identified need for an application change are routed to the system administrator messaging queue.

16. The system of claim 15, wherein the application change identification module includes an application change request user interface to receive application change requests.

17. The system of claim 15, wherein the database of application change solution recommendations include recommended application configuration changes to modify application functionality.

18. The system of claim 15, wherein the system administrator messaging queue is displayed within a system administrator user interface that displays the content of the system administrator queue including an identified application change need and one or more of identified application change solution recommendations.

19. The system of claim 18, wherein the system administrator user interface further includes one or more controls, the use of which allows a system administrator to delegate an identified application change need to another system user.

20. The system of claim 15, wherein an application change solution recommendation includes metadata descriptive of the application change solution recommendation to facilitate key word queries of the database of application change solution recommendations.