Computer maintenance support system and analysis server
First Claim
1. A computer maintenance support system that provides information for supporting computer maintenance operations, the system comprising:
- an analysis device that collects and analyzes analysis object data which has been saved at a computer which is an object of maintenance, the analysis object data including settings information of the computer and log information of recorded operations of the computer;
an analysis server connected with at least one of the analysis devices, the analysis server acquiring the analysis object data from the analysis device and analyzing the analysis object data; and
an output device for monitoring that receives a primary analysis report of analysis by the analysis device, and a secondary analysis report of analysis by the analysis server, and outputs information to be used for the computer maintenance operations.
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Accused Products
Abstract
The present invention provides a computer maintenance support system which, in addition to simple analysis results, provides more detailed analysis results. The system provides information for supporting computer maintenance operations, and includes an analysis device, an analysis server and an output device for monitoring. The analysis device collects and analyzes analysis object data which has been saved at a maintenance object computer. The analysis object data includes settings information of the computer and log information which has recorded operations of the computer. The analysis server is connected with one or more analysis devices, acquires the analysis object data from an analysis device, and analyzes the analysis object data. The output device for monitoring receives a primary analysis report, from analysis by the analysis device, and a secondary analysis report, from analysis by the analysis server, and outputs information to be used for the computer maintenance operations.
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Citations
17 Claims
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1. A computer maintenance support system that provides information for supporting computer maintenance operations, the system comprising:
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an analysis device that collects and analyzes analysis object data which has been saved at a computer which is an object of maintenance, the analysis object data including settings information of the computer and log information of recorded operations of the computer; an analysis server connected with at least one of the analysis devices, the analysis server acquiring the analysis object data from the analysis device and analyzing the analysis object data; and an output device for monitoring that receives a primary analysis report of analysis by the analysis device, and a secondary analysis report of analysis by the analysis server, and outputs information to be used for the computer maintenance operations. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. An analysis server that provides information for supporting computer maintenance operations, the analysis server comprising:
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an analysis object data acquisition section that acquires analysis object data which has been collected by at least one analysis device, the analysis object data, which has been saved at a computer which is an object of maintenance, including settings information of the computer and log information of recorded operations of the computer; an analysis processing section that analyzes the analysis object data; and a report generation section that generates an analysis report from results of analysis by the analysis processing section. - View Dependent Claims (12, 13, 14, 15, 16, 17)
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Specification