Analyzing Speech Application Performance
First Claim
1. A method of analyzing speech application performance comprising:
- determining a call path for each of a plurality of calls from a log of an interactive voice response system comprising a speech application, wherein each call path is defined by an ordered set of dialog nodes of the speech application;
counting a number of occurrences of at least one selected type of event for the dialog nodes of the plurality of call paths; and
indicating at least one call path from the plurality of call paths according, at least in part, to the number of occurrences of the selected type of event within the at least one indicated call path.
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Accused Products
Abstract
A method of analyzing speech application performance can include determining a call path for each of a plurality of calls from a log of an interactive voice response system having a speech application. Each call path can be defined by an ordered set of dialog nodes of the speech application. A number of occurrences of at least one selected type of event for the dialog nodes of the plurality of calls can be counted. At least one call path from the plurality of call paths can be indicated according, at least in part, to the number of occurrences of the selected type of event within the at least one indicated call path.
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Citations
20 Claims
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1. A method of analyzing speech application performance comprising:
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determining a call path for each of a plurality of calls from a log of an interactive voice response system comprising a speech application, wherein each call path is defined by an ordered set of dialog nodes of the speech application; counting a number of occurrences of at least one selected type of event for the dialog nodes of the plurality of call paths; and indicating at least one call path from the plurality of call paths according, at least in part, to the number of occurrences of the selected type of event within the at least one indicated call path. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method of analyzing speech application performance comprising:
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determining a call path for each of a plurality of calls listed within a log of an interactive voice response system having a speech application, wherein each call path is defined by an ordered set of dialog nodes of the speech application; determining a number of occurrences of a selected type of event at each dialog node of the call path for each of the plurality of calls; identifying call paths of the plurality of calls that correspond to search criteria specifying, at least in part, a number of occurrences of the selected type of event; and presenting a graphic illustration of an identified call path. - View Dependent Claims (14, 15, 16)
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17. A machine readable storage, having stored thereon a computer program having a plurality of code sections for analyzing speech application performance, the machine readable storage comprising:
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code for determining a call path for each of a plurality of calls from a log of an interactive voice response system comprising a speech application, wherein each call path is defined by an ordered set of dialog nodes of the speech application; code for determining a number of occurrences of at least one selected type of event for the dialog nodes of the plurality of call paths; and code for indicating at least one call path from the plurality of call paths according, at least in part, to the number of occurrences of the selected type of event within the at least one indicated call path. - View Dependent Claims (18, 19, 20)
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Specification