Remote Handset Diagnostics
First Claim
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1. A system for remote handset diagnostics, comprising:
- a plurality of handsets each having a diagnostic engine; and
a carrier system having a plurality of encoder/decoder components, each encoder/decoder component operable to promote communication with at least one diagnostic engine to obtain diagnostic data, the carrier system further including a diagnostic component operable to provide a common interface for diagnosing handsets, the diagnostic component operable to communicate with the plurality of encoder/decoder components and to facilitate diagnosis of the handset.
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Abstract
A system for remote handset diagnostics is provided. The system includes a plurality of handsets each having a diagnostic engine, and a carrier system having a plurality of encoder/decoder components. Each encoder/decoder component is operable to promote communication with at least one diagnostic engine to obtain diagnostic data. The carrier system further includes a diagnostic component that is operable to provide a common interface for diagnosing handsets. The diagnostic component is also operable to communicate with the plurality of encoder/decoder components and to facilitate diagnosis of the handset.
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Citations
20 Claims
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1. A system for remote handset diagnostics, comprising:
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a plurality of handsets each having a diagnostic engine; and a carrier system having a plurality of encoder/decoder components, each encoder/decoder component operable to promote communication with at least one diagnostic engine to obtain diagnostic data, the carrier system further including a diagnostic component operable to provide a common interface for diagnosing handsets, the diagnostic component operable to communicate with the plurality of encoder/decoder components and to facilitate diagnosis of the handset. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method for remote handset diagnostics, comprising:
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remotely obtaining first diagnostic data from a handset diagnostic engine by a carrier diagnostic computer; assisting a user of the handset to operate the handset, based on the first diagnostic data obtained from the handset; remotely obtaining second diagnostic data from the handset diagnostic engine by a manufacturer diagnostic computer; and assisting the user of the handset to operate the handset, based on the second diagnostic data obtained from the handset. - View Dependent Claims (9, 10, 11, 12, 13)
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14. A system for remote handset diagnostics, comprising:
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a plurality of handsets, at least some of the handsets provided by different manufacturers; a handset diagnostic engine corresponding to each handset, at least some of the different manufacturers having different handset diagnostic engines; a telecommunications carrier system including a carrier diagnostic component for each of the plurality of different handset diagnostic engines, each of the carrier diagnostic components operable to obtain first diagnostic data from the corresponding handset diagnostic engine; and a manufacturer system including a manufacturer diagnostic component for each of the plurality of different handset diagnostic engines manufactured by the manufacturer, each of the manufacturer diagnostic components operable to obtain second diagnostic data from the corresponding handset diagnostic engine. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification