Methods and Systems for Routing Travel Between Origin and Destination Service Locations Using Global Satellite Positioning
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Accused Products
Abstract
Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location. Another embodiment includes obtaining through a technician server at least one set of “from” coordinates associated with the first customer service location and at least one set of “to” coordinates associated with the second customer location; transmitting the “from” and “to” coordinates to a mapping system; and, generating directions in the mapping system based on the “to” and “from” coordinates. At least one of the sets of coordinates includes latitude and longitude data. System and computer-readable media embodiments of these methods are also provided.
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Citations
47 Claims
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1-27. -27. (canceled)
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28. A method for updating a location database the method comprising:
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receiving, at an input device, a set of “
from”
coordinates associated with a location;
receiving, at the input device, when the input device is at the location, a set of current location coordinates associated with the location, the input device interacting with a positioning system to obtain the set of current location coordinates;
determining, at the input device, that the set of “
from”
coordinates do not match the set of current location coordinates; and
in response to determining that the set of “
from”
coordinates do not match the set of current location coordinates, updating the location database with the set of current location coordinates. - View Dependent Claims (29, 30, 31, 32, 33, 34, 35)
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36. An input device for updating a location database the input device comprising:
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a memory storage; and
a processing unit coupled to the memory storage, wherein the processing unit is operative to;
receive a set of “
from”
coordinates associated with a location,receive, from the location database, when the input device is at the location, a set of current location coordinates associated with the location, determine that the set of “
from”
coordinates do not match the set of current location coordinates,in response to determining that the set of “
from”
coordinates do not match the set of current location coordinates, saving the set of current location coordinates as an update set of “
from”
coordinates, andtransmitting the updated set of “
from”
coordinates to the location database. - View Dependent Claims (37, 38, 39, 40)
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41. A computer-readable medium which stores a set of instructions which when executed performs a method for updating a location database, the method executed by the set of instructions comprising:
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receiving, from an input device, a set of “
from”
coordinates associated with a location;
receiving, from the input device, a set of current location coordinates associated with the location, the input device interacting with a positioning system to obtain the set of current location coordinates;
determining, that the set of “
from”
coordinates do not match the set of current location coordinates; and
in response to determining that the set of “
from”
coordinates do not match the set of current location coordinates, updating the location database with the set of current location coordinates. - View Dependent Claims (42, 43, 44, 45, 46, 47)
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Specification