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SYSTEMS AND METHODS FOR PROVIDING RELAYED LANGUAGE INTERPRETATION

  • US 20080086681A1
  • Filed: 09/22/2006
  • Published: 04/10/2008
  • Est. Priority Date: 09/22/2006
  • Status: Active Grant
First Claim
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1. A method of providing a relayed language interpretation service to permit a caller to communicate with a third party, comprising:

  • receiving a language interpretation call from a caller at a language interpretation provider;

    determining a caller language corresponding to a language spoken of the caller;

    engaging a first interpreter that speaks the caller language and a base language;

    receiving an indication from the caller that the caller needs interpretation between the caller language and a third-party language;

    permitting the first interpreter to engage a second interpreter that speaks the base language and the third-party language;

    engaging the second interpreter to the language interpretation call;

    engaging the third-party to the language interpretation call; and

    permitting over-the-phone interpretation of the caller language and the third-party language.

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