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Method and System for Hybrid Call Handling

  • US 20080086690A1
  • Filed: 09/21/2006
  • Published: 04/10/2008
  • Est. Priority Date: 09/21/2006
  • Status: Abandoned Application
First Claim
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1. A hybrid call handling method comprising:

  • navigating a plurality of received calls from a plurality of callers,monitoring a call health status for each of the plurality of the calls being navigated for an entire call duration; and

    notifying a bad call health status of the monitored call to a human agent for employing at least one rectification action.

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