×

Wireless remote assistance

  • US 20080088440A1
  • Filed: 10/17/2006
  • Published: 04/17/2008
  • Est. Priority Date: 10/17/2006
  • Status: Abandoned Application
First Claim
Patent Images

1. A method of providing real-time remote assistance comprising:

  • (a) a user having a wireless communications device that provides two-way audio communication and at least one way video communication to a remote assistance system;

    (b) said remote assistance system receiving an activation signal from the wireless communications device;

    (c) connecting to the wireless communications device to the remote assistance system, wherein the connection enables communication of both audio and video signals with the wireless communications device;

    (d) assessing the user'"'"'s needs;

    (e) selecting a support technician to meet the user'"'"'s needs; and

    (f) placing the technician in audio communication directly with the user, wherein the technician can also view the video signal from the wireless communications device through the remote assistance system.

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×