DIAGNOSTIC AGENT IN DEVICE THAT RETRIEVES KEY PERFORMANCE INDICATORS

• US 20080091815A1
• Filed: 10/12/2007
• Published: 04/17/2008
• Est. Priority Date: 10/16/2006
• Status: Active Grant

• Current Assignee: Qualcomm, Inc.
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Rao, Bindu Rama
• Granted Patent: US 9,331,928 B2
• Time in Patent Office: Days
• US Class Current: 709/223
• CPC Class Codes: G06F 8/65 Updates security arrangements therefor G06F21/57
• CPC Class Codes: H04L 41/0233 Object-oriented techniques, for representation of network management data, e.g. common object request broker architecture [CORBA]
• CPC Class Codes: H04L 43/0847 Transmission error
• CPC Class Codes: H04L 43/0852 Delays
• CPC Class Codes: H04L 43/0894 Packet rate
• CPC Class Codes: H04L 43/18 Protocol analysers
• CPC Class Codes: H04L 67/125 involving control of end-device applications over a network
• CPC Class Codes: H04L 67/34 involving the movement of software or configuration parameters network booting or remote initial program loading [RIPL] G06F9/4416
• CPC Class Codes: H04W 12/08 Access security

Abstract

One disclosed embodiment of an electronic device includes an electronic device comprising an interface for communicating with at least one remote server, and one or more processors operably coupled to the interface and to memory, the one or more processors operable to, at least, create at least one device management object in a device management tree in memory of the electronic device, wherein a value of the at least one device management object is representative of a level of performance of a layer of a data communication protocol, establish a session of communication between the electronic device and a second location using the data communication protocol, receive, during the communication session, a device management message according to a device management protocol standard from the at least one remote server, the device management message accessing the value of the at least one device management object, and send the value of the at least one device management object to the at least one remote server.

Claims

1. An electronic device comprising:

an interface for communicating with at least one remote server; and

one or more processors operably coupled to the interface and to memory, the one or more processors operable to, at least;

create at least one device management object in a device management tree in memory of the electronic device, wherein a value of the at least one device management object is representative of a level of performance of a layer of a data communication protocol;

establish a session of communication between the electronic device and a second location, using the data communication protocol;

receive, during the communication session, a device management message according to a device management protocol standard from the at least one remote server, the device management message accessing the value of the at least one device management object; and

send the value of the at least one device management object to the at least one remote server.

2. The device according to claim 1, wherein the at least one device management object is an extension to the device management protocol standard.

3. The device according to claim 1, wherein the at least one device management protocol standard is compatible with the Open Mobile Alliance (OMA) device management (DM) version 1.2 or earlier protocol standard.

4. The device according to claim 1, wherein the interface communicates wirelessly.

5. The device according to claim 1, wherein the at least one device management object represents one or more of a network bandwidth, a network latency, a data rate, an error rate, and a number of dropped connections.

6. The device according to claim 1, wherein a format and/or content of the at least one device management object sent to the second of the at least one server is specified employing an extensible markup language (XML) data type definition (DTD) or an XML schema.

7. The device according to claim 1, wherein the at least one device management object is created during a remote update of one of software and firmware in memory of the electronic device.

8. The device according to claim 1, wherein communication between the electronic device and the at least one remote server uses a short message service (SMS) protocol.

9. One or more servers supporting management of a remote electronic device, the one or more servers comprising:

at least one interface supporting communication with the remote electronic device; and

at least one processor communicatively coupled to the at least one interface and to storage, the at least one processor operable to, at least;

access at least one device management object in a device management tree in memory of the remote electronic device according to a device management protocol standard, during a session of communication between the remote electronic device and a second location, the at least one device management object representative of a level of performance of a layer of a data communication protocol used during the communication session;

analyze a value of the at least one device management object; and

present a result of the analysis to a customer service representative.

10. The one or more servers according to claim 9, wherein the device management protocol standard is compatible with the Open Mobile Alliance (OMA) device management (DM) V1.2 or earlier protocol standard.

11. The one or more servers according to claim 9, wherein the at least one device management object is an extension to the device management protocol standard.

12. The one or more servers according to claim 9, wherein accessing the at least one device management object uses a short message service (SMS) protocol.

13. The one or more servers according to claim 9, wherein the remote electronic device communicates wirelessly.

14. The one or more servers according to claim 9, wherein the at least one processor communicatively is operable to, at least, cause the creation of the at least one device management object in the electronic device.

15. A method of operating an electronic device to support management by at least one remote server, the method comprising:

creating at least one device management object in a device management tree in memory of the electronic device, wherein a value of the at least one device management object is representative of a level of performance of a layer of a data communication protocol;

establishing a session of communication between the electronic device and a second location using the data communication protocol;

receiving, during the communication session, a device management message according to a device management protocol standard from the at least one remote server, the device management message accessing the value of the at least one device management object; and

sending the value of the at least one device management object to the at least one remote server.

16. The method according to claim 15, wherein the at least one device management object is an extension to the device management protocol standard.

17. The method according to claim 15, wherein the at least one device management protocol standard is compatible with the Open Mobile Alliance (OMA) device management (DM) version 1.2 or earlier protocol standard.

18. The method according to claim 15, wherein the interface communicates wirelessly.

19. The method according to claim 15, wherein the at least one device management object is created during a remote update of one of software and firmware in memory of the electronic device.

20. The method according to claim 15, wherein communication between the electronic device and the at least one remote server uses a short message service (SMS) protocol.