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Systems and methods for providing online collaborative support

  • US 20080091829A1
  • Filed: 10/17/2006
  • Published: 04/17/2008
  • Est. Priority Date: 10/17/2006
  • Status: Active Grant
First Claim
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1. A method of providing online collaborative support to a customer node over a computer network, the method comprising:

  • establishing an online support session facilitating, at least in part, bi-directional communication between a customer node and a first support node;

    connecting a third node to the online support session;

    receiving, at the third node, support session information from the customer node; and

    communicating information bi-directionally between the first support node and the third node.

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