SYSTEMS, APPARATUSES, AND METHODS FOR INTERACTIVELY ACCESSING NETWORKED SERVICES USING VOICE COMMUNICATIONS

• US 20080095327A1
• Filed: 10/18/2006
• Published: 04/24/2008
• Est. Priority Date: 10/18/2006
• Status: Abandoned Application

• Current Assignee: Futurion 1 SA
• Original Assignee: Futurion 1 SA
• Inventors: Wlasiuk, Eugeniusz
• Application Number:
  US11/550,734
• Publication Number:
  US 20080095327A1
• Time in Patent Office: Days
• US Class Current: 379/88.01
• CPC Class Codes: G10L 15/1822 Parsing for meaning understanding
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

A system for processing voice communications to access networked services is disclosed. The system includes a voice recognition module, a text understanding module, a pool of domain system agents, a target prospector module, and a session manager. The voice recognition module is configured to translate a voice communication into a text file. The text understanding module is configured to convert a text file into a set of logical objectives. The pool of domain system agents are associated with the networked services, wherein each one of the domain system agents is associated with one of the networked services.

The target prospector module is in communications with the voice recognition module and the text understanding module. The target prospector module being configured to receive the text file translation of the voice communication and convert the text file into a set of structured logical objectives using the text understanding module.

The session manager is in communications with the target prospector module and the pool of domain system agents. The session manager is configured to: receive the set of structured logical objectives from the target prospector module, determine whether the set of structured logical objectives contains the necessary information for the order manager to identify which networked service is being requested by the telephony device, and activate the domain system agent associated with the requested networked service when the set of structured logical objectives contains the necessary identification information.

Claims

1. A system for processing voice communications to access a plurality of networked services, comprising:

a voice recognition module configured to translate a voice communication into a text file;

a text understanding module configured to convert a text file into a set of logical objectives;

a pool of domain system agents associated with each of the plurality of networked services;

a target prospector module in communications with the voice recognition module and the text understanding module, the target prospector module configured to,

receive the text file translation of the voice communication from the voice recognition module, and

convert the text file translation into a set of structured logical objectives using the text understanding module; and

a session manager in communications with the target prospector module and the pool of domain system agents, the session manager configured to,

receive the set of structured logical objectives from the target prospector module,

determine whether the set of structured logical objectives contains necessary information for the order manager to identify which networked service is being requested by the telephony device, and

when the set of structured logical objectives contains the necessary information, activate the domain system agent associated with the requested networked service.

2. The system for processing voice communications to access a plurality of networked services, as recited in claim 1, wherein the session manager is further in communications with a voice generator module.

3. The system for processing voice communications to access a plurality of networked services, as recited in claim 2, further including an authentication module in communications with the session manager, the authentication module configured to determine a required authentication level to access the requested network service

4. The system for processing voice communications to access a plurality of networked services, as recited in claim 3, wherein the authentication module authenticates a user to the required authentication level using biometrics authentication information from the user.

5. The system for processing voice communications to access a plurality of networked services, as recited in claim 3, wherein the authentication module authenticates a user to the required authentication level using a unique identification code provided by the user through the telephony device.

6. The system for processing voice communications to access a plurality of networked services, as recited in claim 3, wherein the session manager is further configured to generate a question text file requesting for additional authentication data to be submitted by a user of the telephony device when the user fails to successfully authenticate to the required authentication level and send that question text file to a voice generator module.

7. The system for processing voice communications to access a plurality of networked services, as recited in claim 6, wherein the session manager is further configured to generate a question text file requesting for additional data to be submitted by a user of the telephony device when the set of structured logical objectives does not contain the necessary information to identify which networked service and send the question text file to the voice generator module.

8. The system for processing voice communications to access a plurality of networked services, as recited in claim 7, wherein the domain system agent is further configured to generate question text file requesting for additional data to be submitted by a user of the telephony device when the set of structured logical objectives does not contain information required for the requested network service to be provided and send the question text file to the voice generator module.

9. The system for processing voice communications to access a plurality of networked services, as recited in claim 8, wherein the voice generator module is configured to convert the question text file into an audio clip and send the audio clip back to an originator of the voice communication.

10. The system for processing voice communications to access a plurality of networked services, as recited in claim 9, wherein the originator is a user of a telephony device in communications with the voice recognition module and the voice generator module.

11. The system for processing voice communications to access a plurality of networked services, as recited in claim 10, wherein the telephony device is a mobile phone.

12. The system for processing voice communications to access a plurality of networked services, as recited in claim 10, wherein the telephony device is an Internet communications device.

13. The system for processing voice communications to access a plurality of networked services, as recited in claim 1, wherein the text understanding module converts the text file translation into the set of structured logical objectives using a natural language processing (NLP) resource.

14. The system for processing voice communications to access a plurality of networked services, as recited in claim 1, wherein the text understanding module converts the text file translation into a set of structured logical objectives using an ontological semantics (OS) resource.

15. The system for processing voice communications to access a plurality of networked services, as recited in claim 1, wherein the domain system agent is in communications with a domain system configured to host the plurality of networked services.

16. The system for processing voice communications to access a plurality of networked services, as recited in claim 15, wherein the domain system agent is in communications with the domain system and the target prospector module, wherein the domain system is configured to provide the networked service requested by the voice communication.

17. An order manager for processing a text file translation of a voice communication to access a plurality of networked services, comprising:

a target prospector module configured to receive the text file translation and arbitrate the conversion of the text file translation into a set of structured logical objectives;

a pool of domain system agents in communications with the target prospector module, the pool of domain system agents associated with each of the plurality of networked services;

a session manager in communications with the target manager and the pool of domain system agents, the session manager configured to,

receive the set of structured logical objectives,

determine which networked service is requested by the voice communication, and

activate one of the pool of domain system agents associated with the requested network service;

a user database in communications with the session manager, the user database configured to store user data;

a user database management interface module in communications with the user database, the user database management interface configured to be utilized by an authorized user to modify the user data stored on the user database;

a services database in communications with the session manager and the pool of domain system agents, the services database configured to store services data; and

a services database management interface module in communications with the services database, the services database management interface module configured to be utilized by an authorized user to modify the services data stored on the services database.

18. The order manager for processing a text file translation of a voice communication to access a plurality of networked services, as recited in claim 17, wherein the session manager is further configured to utilize the user data during the determination of which networked service is requested by the voice communication.

19. The order manager for processing a text file translation of a voice communication to access a plurality of networked services, as recited in claim 17, wherein the session manager is further configured to utilize services data during the determination of which networked service is requested by the voice communication.

20. The order manager for processing a text file translation of a voice communication to access a plurality of networked services, as recited in claim 17, wherein the authorized user is a system administrator.

21. The order manager for processing a text file translation of a voice communication to access a plurality of networked services, as recited in claim 17, wherein the authorized user is an originator of the voice communication.

22. The order manager for processing a text file translation of a voice communication to access a plurality of networked services, as recited in claim 17, wherein the session manager is further configured to generate a question text file querying for additional data from the originator of the voice command when the set of structured logical objectives does not contain required information for the session manager to determine which networked service is requested.

23. A method for processing voice communications to access a plurality of networked services, comprising:

receiving a text file translation of a voice command;

sending the text file to a text understanding module;

converting the text file into a set of structured logical objectives using a language interpretation resource;

sending the set of structured logical objectives to a session manager;

determining whether the set of structured logical objectives contains necessary information to identify which networked service is being requested by the voice command; and

when the set of structured logical objectives contains the necessary information, activating a domain system agent associated with the networked service requested.

24. The method for processing voice communications to access a plurality of networked services, as recited in claim 23, wherein the language interpretation resource is a natural language processor (NLP) resource.

25. The method for processing voice communications to access a plurality of networked services, as recited in claim 23, wherein the language interpretation resource is an ontological semantics (OS) resource.

26. The method for processing voice communications to access a plurality of networked services, as recited in claim 23, wherein a domain system hosts the plurality of networked service.

27. The method for processing voice communications to access a plurality of networked services, as recited in claim 26, wherein a target prospector module receives the text file translation of the voice command.

28. The method for processing voice communications to access a plurality of networked services, as recited in claim 27, wherein the domain system agent is in communications with the target prospector module and the domain system.

29. The method for processing voice communications to access a plurality of networked services, as recited in claim 28, wherein the domain system agent is configured to provide the networked service requested to an originator of the voice command.

30. The method for processing voice communications to access a plurality of networked services, as recited in claim 23, further including:

generating a question text file requesting for additional data to be submitted by an originator of the voice command when the set of structured logical objectives does not contain the necessary information to identify which networked service is being requested;

sending the question text file to a voice generator module;

converting the question text file into an audio clip; and

sending the audio clip to the originator.

31. The method for processing voice communications to access a plurality of networked services, as recited in claim 23, further including:

determining a required authentication level for an originator of the voice command to access the requested networked service;

examining authentication data associated with the originator to determine whether the authentication data satisfies the required authentication level;

generating a question text file requesting for additional authentication data to be submitted by the originator when the authentication data fails to satisfy the required authentication level for the networked service;

sending the question text file to a voice generator module;

converting the question text file into an audio clip; and

sending the audio clip to the originator.