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SYSTEMS AND METHODS FOR PROVIDING CUSTOMER FEEDBACK

  • US 20080097769A1
  • Filed: 10/20/2006
  • Published: 04/24/2008
  • Est. Priority Date: 10/20/2006
  • Status: Abandoned Application
First Claim
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1. A method, comprising:

  • collecting customer feedback while the customer is physically located in a retail environment;

    transmitting the customer feedback through a wireless communication facility to a data processing facility, wherein the data processing facility automatically compares the customer feedback to at least one threshold value in accordance to a business rule to determine an alert action; and

    communicating a message to an employee of an enterprise associated with the retail environment.

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