Incident resolution
First Claim
1. Apparatus for obtaining resolution information related to an incident report related to a monitored object in an IT infrastructure comprising:
- an incident report analyser for identifying an object identified in the report relevant to the incident and for identifying for that object an external resolution resource;
an incident dispatcher for dispatching at least a portion of the received incident report to the identified external resolution resource; and
an incident manager for receiving resolution information concerning the dispatched incident report from the external resource.
1 Assignment
0 Petitions
Accused Products
Abstract
According to one embodiment of the present invention, there is provided apparatus for obtaining resolution information related to an incident report related to a monitored object in an IT infrastructure comprising: an incident report analyser for identifying an object identified in the report relevant to the incident and for identifying for that object an external resolution resource; an incident dispatcher for dispatching at least a portion of the received incident report to the identified external resolution resource; and an incident manager for receiving resolution information concerning the dispatched incident report from the external resource.
57 Citations
14 Claims
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1. Apparatus for obtaining resolution information related to an incident report related to a monitored object in an IT infrastructure comprising:
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an incident report analyser for identifying an object identified in the report relevant to the incident and for identifying for that object an external resolution resource; an incident dispatcher for dispatching at least a portion of the received incident report to the identified external resolution resource; and an incident manager for receiving resolution information concerning the dispatched incident report from the external resource. - View Dependent Claims (2, 3, 4, 6, 12, 13)
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5. The apparatus of claim 5, wherein the incident dispatcher is further arranged for prioritising the order in which the incident dispatcher sequentially dispatches the at least one portion of the incident report to each of the identified external resolution resources.
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7. A method for obtaining resolution information related to an incident report related to a monitored object in an IT infrastructure comprising:
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analysing the incident report to identify an object identified in the report relevant to the incident and for identifying for that object an external resolution resource; dispatching at least a portion of the received incident report to the identified external resolution resource; and receiving resolution information concerning the dispatched incident report from the external resource. - View Dependent Claims (8, 9, 10, 11)
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14. Machine-readable storage storing a program comprising instructions, when executed, for obtaining resolution information related to an incident report related to a monitored object in an IT infrastructure;
- the instructions being adapted to implement the steps of at least one of analysing the incident report to identify an object identified in the report relevant to the incident and for identifying for that object an external resolution resource;
dispatching at least a portion of the received incident report to the identified external resolution resource; and
receiving resolution information concerning the dispatched incident report from the external resource.
- the instructions being adapted to implement the steps of at least one of analysing the incident report to identify an object identified in the report relevant to the incident and for identifying for that object an external resolution resource;
Specification