METHOD TO PLAY VENDOR VIDEOS

• US 20080101566A1
• Filed: 10/25/2007
• Published: 05/01/2008
• Est. Priority Date: 10/26/2006
• Status: Abandoned Application

• Current Assignee: XpresSpa Group, Inc. (f/k/a FORM Holdings Corp.)
• Original Assignee: XpresSpa Group, Inc. (f/k/a FORM Holdings Corp.)
• Inventors: Glanz, Steven Charles, Medved, Jonathan William, Goldfarb, David Elliot
• Application Number:
  US11/923,831
• Publication Number:
  US 20080101566A1
• Time in Patent Office: Days
• US Class Current: 379/93.25
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways

Abstract

A method includes identifying that the destination phone number of a call made by a communications device is to a vendor and playing a video clip associated with said vendor on said communications device during said call. Another method includes storing videos associated with a multiplicity of vendors, receiving a phone number associated with one of said vendors from a communications device, and providing a video associated with said vendor to said communications device. The invention also includes the device and server implementing the methods.

Claims

1. A method comprising:

identifying that the destination phone number of a call made by a communications device is to a vendor; and

playing a video clip associated with said vendor on said communications device during said call.

2. The method according to claim 1 and also comprising:

requesting said video clip from a vendor video server, said request including at least said destination phone number.

3. The method according to claim 1 and also comprising:

utilizing said destination phone number to retrieve said video clip from a video storage unit on said device.

4. The method according to claim 1 and wherein said playing occurs while said call is on hold.

5. The method according to claim 1 and wherein said playing comprises repeating said video clip.

6. The method according to claim 5 and wherein said repeating comprises continuing until one of the following actions occur:

a stop button is pressed, the call ends and an audio response from said vendor is received.

7. The method according to claim 1 and wherein said playing comprises playing said video silently.

8. A method comprising:

storing videos associated with a multiplicity of vendors;

receiving a phone number associated with one of said vendors from a communications device; and

providing a video associated with said vendor to said communications device.

9. The method according to claim 8 and wherein said providing comprises:

selecting a vendor video clip associated with said phone number; and

downloading said selected vendor video clip to said device.

10. The method according to claim 9 and wherein said selecting comprises:

receiving customer call information from said vendor associated with a current call from said device to said vendor; and

processing said information to determine which of said vendor video clips to download.

11. The method according to claim 10 and wherein said information is at least one of:

an on-hold estimate, customer call history details and a customer interest prediction.

12. A communications device comprising:

a media player;

means for detecting a phone number of an outgoing phone call from said device and

a vendor video client to determine that said phone number is to a vendor and to play at least one vendor video on said media player during said call,

wherein said vendor video is associated with said phone number.

14. The device according to claim 12 and also comprising:

a video requester to send a request for said vendor video to a vendor video server, wherein said request is associated with said detected phone number; and

a video receiver to receive said vendor video from said server in response to said request.

15. The device according to claim 12 and also comprising:

means for storing said at least one vendor video; and

means for associating each said vendor video with an associated phone number.

16. A video vendor server comprising:

a storage unit to store video clips associated with a multiplicity of vendors;

a request receiver to receive a phone number associated with one of said vendors from a communications device; and

a video downloader to provide a video clip associated with said vendor to said communications device.

17. The server according to claim 16 and wherein said downloader comprises:

a selector to select a vendor video clip associated with said phone number; and

a downloader to download said selected vendor video clip to said device.

18. The server according to claim 16 and also comprising:

an information receiver to receive customer call information from said vendor associated with a current call from said device to said vendor; and

an information processor to determine which of said vendor video clips to download.

19. The server according to claim 18 wherein said information is at least one of:

an on-hold estimate, customer call history details and a customer interest prediction.

20. A method comprising:

storing videos associated with a multiplicity of vendors;

receiving, from one of said vendors, a phone number of a communications device currently communicating with said vendor; and

providing a video associated with said vendor to said communications device.

21. The method according to claim 20 and wherein said providing comprises:

selecting a vendor video clip associated with said vendor; and

downloading said selected vendor video clip to said device.

22. The method according to claim 21 and wherein said selecting comprises:

receiving customer call information from said vendor associated with a current call from said device to said vendor; and

processing said information to determine which of said vendor video clips to download.

23. The method according to claim 22 and wherein said information is at least one of:

an on-hold estimate, customer call history details and a customer interest prediction.