Method of providing context aware announcements

• US 20080101584A1
• Filed: 12/14/2007
• Published: 05/01/2008
• Est. Priority Date: 08/01/2003
• Status: Abandoned Application

• Current Assignee: Mitel Networks Corporation
• Original Assignee: Mitel Networks Corporation
• Inventors: Gray, Thomas, Trinh, Trung
• Application Number:
  US12/002,167
• Publication Number:
  US 20080101584A1
• Time in Patent Office: Days
• US Class Current: 379/221.08
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/53391 dependent on calling party
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A method and system of providing context aware announcements is provided. Context call handling rules are applied to determine a current context of an incoming call. At least one context aware announcement is provided for providing information associated the current context and call information.

Claims

1. A method of providing context aware announcements, comprising,

applying context call handling rules to determine a current context of an incoming call;

and

providing at least one context aware announcement for providing information associated said current context and call information.

2. The method of claim 1, wherein said incoming call is from a caller to a user and said providing at least one context aware announcement comprises providing at least one context aware announcement to at least one of said caller, said user and a third party.

3. The method of claim 1, wherein said applying context call handling rules to determine a current context is based on at least one of a relationship between a caller and a user, a schedule of said user, a location of said user, an activity of said user, a call type and a preference of said user.

4. The method of claim 1, wherein said at least one context aware announcement comprises at least one selectable option for handling said incoming call.

5. The method of claim 4, wherein said at least one selectable option comprises requesting information associated with said context of said incoming call.

6. The method of claim 4, further comprising receiving a selection of said at least one selectable option, and providing at least one further selectable option for handling said incoming call.

7. The method of claim 4, further comprising forwarding said incoming call to at least one of voicemail, a database and a third party and wherein said at least one selectable option comprises information associated with said context of said incoming call.

8. The method of claim 1, further comprising retrieving said context call handling rules.

9. The method of claim 1, wherein said context call handling rules are further based on crisp indicators of availability from generated indicators of fuzzy availability in conjunction with specific decisions on call handling.

10. The method of claim 1, wherein said at least one context aware announcement comprises at least one variable value, said at least one variable valuable determined by processing at least one of said current context and said call information.

11. A system for providing context aware announcements, comprising,

a call management entity for managing incoming calls and the context aware announcements;

a shared memory space accessible to said call management entity for storing context data; and

at least one agent coupled to said shared memory space, said at least one agent for;

applying context call handling rules to said context data to determine a current context of an incoming call; and

providing at least one context aware announcement to said call management entity for providing information associated said current context and call information.

12. The system of claim 11, further comprising a user interface for enabling interaction of a user with said shared memory space.

13. The system of claim 12, wherein said user interface is enabled to allow a user to set current context within said shared memory space.

14. The system of claim 12, wherein said user interface is enabled to allow a user to respond to context aware announcements originating from said call management entity.

15. A computer readable medium having computer readable code embodied therein for controlling a computer to:

apply context call handling rules to determine a current context of an incoming call; and

provide at least one context aware announcement for providing information associated said current context and call information.