SYSTEM AND METHOD FOR GUIDED SALES

• US 20080103913A1
• Filed: 10/26/2006
• Published: 05/01/2008
• Est. Priority Date: 10/26/2006
• Status: Abandoned Application

• Current Assignee: Circuitcity.com Incorporated (Systemax Incorporated)
• Original Assignee: Circuit City Stores Incorporated (Systemax Incorporated)
• Inventors: Bohn, Daniel James, Shomo, Hunter Ridgley, Leach, Brian Robert, Janzer, Lisa Hendrickson, Romero, David J., Cortum, Oliver Sulse, Laskaris, Michael, Leetham, Kevin Mack
• Application Number:
  US11/553,092
• Publication Number:
  US 20080103913A1
• Time in Patent Office: Days
• US Class Current: 705/26
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0631 Item recommendations
• CPC Class Codes: G06Q 30/0643 Graphical representation of items or shoppers

Abstract

A guided sales system provides a sales person and/or a customer with guidance through a sales process including detailed information about products and technologies. The guided sales system allows a user to enter information about the customer and the customer'"'"'s needs, to identify products matching the customer'"'"'s needs and to make product recommendations. A user may further use the system to print a recommendation and/or a sales ticket that may be used by a customer to complete a purchase or transaction. The sales system may further provide a free-form drawing application to help visualize product placement and configurations. Various visualization and learning tools may further be integrated into or otherwise included in the guided sales system to aid a customer'"'"'s understanding of particular products and/or technologies.

Claims

1. A method for guiding a user in determining a product recommendation using a computing device, the method comprising the steps of:

prompting the user with a question, wherein the question is displayed on a display device;

receiving user input corresponding to a response to the question;

generating a product list including one or more products that match one or more product parameters specified in the response;

launching a learning tool, wherein the learning tool simulates one or more aspects of at least one of the one or more products;

determining a recommended product from the product list; and

generating a recommendation based on the recommended product.

2. The method of claim 1, further comprising the step of prior to prompting the user with a question, retrieving an existing sales solution including information stored from one or more previous sales sessions.

3. The method of claim 2, wherein the one or more previous sales sessions were conducted using a device other than the computing device.

4. The method of claim 1, wherein the user input is received through the display device.

5. The method of claim 1, further comprising the step of refining the product list based on at least one of a location parameter and an inventory parameter.

6. The method of claim 1, wherein the learning tool corresponds to the question.

7. The method of claim 1, further comprising electronically transmitting the recommendation to a point of sale system.

8. The method of claim 1, further comprising the step of receiving input corresponding to a free-form drawing.

9. The method of claim 8, wherein the free-form drawing corresponds to at least one of a room design, a car design and a boat design.

10. The method of claim 1, wherein the step of generating the recommendation includes generating a sales ticket including a product bar code associated with the recommended product.

11. The method of claim 1, wherein the learning tool includes audio content.

12. The method of claim 1, wherein the step of launching the learning tool further comprises:

displaying a menu of available learning tools, wherein the available learning tools include product simulations; and

receiving input corresponding to a selection of the learning tool from the available learning tools.

13. The method of claim 1, wherein the learning tool includes a zoom simulation tool.

14. The method of claim 1, wherein the learning tool includes a camera filter simulation tool.

15. The method of claim 1, wherein the learning tool includes a megapixel differentiation simulation tool.

16. The method of claim 1, wherein the learning tool includes an ambient light effect simulation tool.

17. The method of claim 1, wherein the learning tool includes a resolution magnification simulation tool.

18. The method of claim 17, wherein the resolution magnification simulation tool includes a non-magnified image layered on top of a magnified image and a magnification cursor, the magnification cursor including a viewing area, wherein a first portion of the non-magnified image within the viewing area is set at a first transparency and a second portion of the non-magnified image outside of the viewing area is set at a second transparency.

19. The method of claim 1, further comprising the step of transmitting the recommendation to a remote system for storage at a predefined time.

20. A device for providing sales guidance, the device comprising:

a display device;

a processor; and

memory storing computer readable instructions that, when executed by the processor, cause the device to perform a method comprising the steps of;

displaying a question on the display device;

receiving a response to the question;

generating a product list including one or more products that match one or more product parameters specified in the response;

launching a learning tool, wherein the learning tool simulates one or more aspects of at least one of the one or more products;

determining a recommended product from the product list; and

generating a recommendation based on the recommended product.

21. The device of claim 20, wherein the device is a mobile computing device.

22. The device of claim 20, further comprising a communication device configured to transmit and store the recommendation in a remote server.

23. The device of claim 20, wherein the memory further stores instructions for performing the step of receiving drawing input, wherein the drawing input includes electronic ink entered through the display device.

24. The device of claim 23, wherein the one or more product parameters includes at least one of a room size, a room type, a currently owned product and an intended usage.

25. The device of claim 20, wherein the memory further stores instructions for performing the step of generating a sales ticket including a bar code associated with the recommended product.

26. The device of claim 20, wherein the learning tool includes audio content.

27. The device of claim 20, wherein the learning tool includes a camera filter simulation tool.

28. The device of claim 27, wherein the camera filter simulation tool includes a first image, a second image, a filter cursor, the filter cursor having a viewing area and an adjustment tab, wherein the adjustment tab controls a transparency of a portion of the first image inside the viewing area.

29. A computer readable medium storing computer readable instructions that, when executed, cause a display of a computing device to display a user interface corresponding to a guided sales system, the user interface comprising:

a first display portion displaying a navigation panel having a plurality of options corresponding to a plurality of features provided by the guided sales system;

a second display portion displaying an information panel including information corresponding to a currently selected option of the plurality of options in the navigation panel; and

a third display portion displaying a data log associated with the currently selected option, wherein the data log includes data entered into the guided sales system.

30. The computer readable medium of claim 29, wherein the plurality of options includes at least one of a product finder option, a room design option, a currently owned option, an about you option, a note entry option, a learning tool option and a recommendation option.

31. The computer readable medium of claim 30, wherein the currently selected option corresponds to the about you option and wherein the information panel displays one or more sales questions, and wherein the data log includes responses to the one or more sales questions.

32. The computer readable medium of claim 30, wherein the currently selected option corresponds to the product finder option and wherein the user interface further comprises a fourth display portion displaying a plurality of product categories.

33. A mobile device for providing product sales guidance, the device comprising:

a display device, wherein the display device is at least one of a touch-sensitive display device and stylus-sensitive display device;

a processor; and

memory storing computer readable instructions that, when executed by the processor, cause the mobile device to perform a method comprising the steps of;

prompting a user with a question, wherein the question is displayed on the display device;

receiving a response to the question;

receiving drawing input through the display device, wherein the drawing input includes electronic ink representing at least one of a room, a car and a boat;

storing data associated with the drawing input and the response in the memory, wherein the data is transmitted to a remote server at a predefined time;

determining one or more product parameters from the response to the question and the drawing input;

generating a product list including one or more products that match the determined one or more product parameters, wherein the product list is generated prior to a product recommendation being made; and

launching a learning tool that simulates one or more aspects of at least one of the one or more products, wherein the learning tool is selected for launch based on a correspondence between the learning tool and a content of the question.

34. The mobile device of claim 33, wherein the learning tool includes at least one of a zoom simulation tool, a camera filter simulation tool, a megapixel differentiation simulation tool, an ambient light effect simulation tool and a resolution magnification simulation tool.

35. A computer readable medium storing computer executable instructions that, when executed by a processor, cause the processor to perform a method comprising:

displaying a camera zoom control in association with a product sales page;

displaying a first image simulating a photograph taken by a camera;

receiving input in the zoom control; and

displaying a second image simulating at least one of;

a zoomed-out photograph or a zoomed-in photograph.

36. The computer readable medium of claim 35, wherein the product sales page is a webpage.

37. The computer readable medium of claim 35, wherein the zoom control and the second image are displayed simultaneously.

38. The computer readable medium of claim 35, wherein the camera zoom control is displayed in response to a request for sales guidance.

39. The computer readable medium of claim 35, further comprising:

displaying at least a simulated portion of the camera in association with the zoom control.

40. The computer readable medium of claim 35, wherein the camera zoom control is displayed in an applet.

41. The computer readable medium of claim 40, wherein the applet is launched from the product sales page.

42. A computer readable medium storing computer executable instructions that, when executed by a processor, cause the processor to perform a method comprising:

displaying a first image in a first portion of a display, wherein the first image simulates a first photograph in a first resolution;

displaying a second image simulating a second photograph in a second resolution simultaneously with the first image and in a second portion of the display;

receiving input corresponding to a crop command, wherein the crop command includes cropping a portion of at least one of;

the first image and the second image;

in response to the crop command, displaying a third image simulating the first photograph in a cropped state in the first portion of the display.

43. The computer readable medium of claim 42, wherein the method further comprises:

displaying a fourth image simulating the second photograph in the cropped state in the second portion of the display.

44. The computer readable medium of claim 42, wherein the first photograph and the second photograph are the same.

45. The computer readable medium of claim 42, wherein the input corresponding to the crop command is received through interaction with the first photograph.

46. The computer readable medium of claim 42, wherein the second resolution is greater than the first resolution.

47. The computer readable medium of claim 42, wherein the first image and second image are displayed in association with a product sales page.

48. A computer readable medium storing computer readable instructions that, when executed, cause a processor to perform a method comprising:

;

prompting the user with a question, wherein the question is displayed on a display device;

receiving user input corresponding to a response to the question, wherein the response identifies one or more products; and

launching a learning tool, wherein the learning tool simulates one or more aspects of at least one of the one or more products.

49. The computer readable medium of claim 48, wherein the learning tool comprises a crop simulation tool.

50. The computer readable medium of claim 48, wherein the learning tool comprises a zoom simulation tool.

51. The computer readable medium of claim 48, wherein the response to the question indicates a request to learn more about the one or more products.

52. A method comprising:

displaying a camera zoom control in association with a product sales page;

displaying a first image simulating a photograph taken by a camera;

receiving input in the zoom control; and

displaying a second image simulating at least one of;

a zoomed-out photograph or a zoomed-in photograph.

53. A method comprising:

displaying a first image in a first portion of a display, wherein the first image simulates a first photograph in a first resolution;

displaying a second image simulating a second photograph in a second resolution simultaneously with the first image and in a second portion of the display;

receiving input corresponding to a crop command, wherein the crop command includes cropping a portion of at least one of;

the first image and the second image;

in response to the crop command, displaying a third image simulating the first photograph in a cropped state in the first portion of the display.

54. A method for guiding a user in selecting a product, the method comprising:

prompting the user with a question, wherein the question is displayed on a display device;

receiving user input corresponding to a response to the question, wherein the response identifies one or more products; and

launching a learning tool, wherein the learning tool simulates one or more aspects of at least one of the one or more products.