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REFUND REQUEST TOOL

  • US 20080103967A1
  • Filed: 10/31/2006
  • Published: 05/01/2008
  • Est. Priority Date: 10/31/2006
  • Status: Active Grant
First Claim
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1. A method for providing a fee refund to a customer, comprising:

  • receiving a refund request relating to a fee charged to a first account, the refund request initiated by a first account holder associated with the first account;

    retrieving account information associated with the first account;

    retrieving account holder information associated with the first account;

    determining a refund amount using a predetermined refund rule corresponding to the fee charged, wherein the determining is based on at least the fee charged, the account information, and the account holder information; and

    outputting the refund amount, wherein the refund amount is used to offer a refund to the first account holder for the fee charged to the first account.

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