Rules Based Ticketing For Self-Scheduling of Appointments
First Claim
1. A method of allowing patients to schedule their own appointments on a computerized scheduling system comprising the steps of operating the computerized scheduling system to:
- (a) provide a first set of rules associated with a first entity, the first entity being a collection of healthcare providers, the first set of rules regulating self-scheduling by patients applicable to all appointments;
(b) provide at least one additional set of rules, each additional set of rules associated with an entity, the additional sets of rules regulating self-scheduling by patients;
(c) define a relationship between the first set of rules and the at least one additional set of rules wherein the relationship dictates applicability of one or more of the rules in the rule sets based on a detected conflict between at least one rule in the first set of rules and at least one rule in one or more of the additional sets of rules;
(d) communicate directly with the patient over the Internet to receive a request to schedule a medical appointment of a requested type with a particular healthcare provider within the collection of healthcare providers; and
(e) approve or deny the request to schedule the medical appointment received from the patient based on application of the first set of rules and the at least one additional set of rules in view of the relationship.
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Accused Products
Abstract
A method of allowing patients to schedule their own appointments on a computerized scheduling system. The method includes operating the computerized scheduling system to provide a first set of rules associated with a first entity, the first entity being a collection of healthcare providers. The first set of rules regulates self-scheduling by patients applicable to all appointments. The computerized scheduling system further provides at least one additional set of rules, each additional set of rules associated with an entity, the additional sets of rules regulating self-scheduling by patients, and defines a relationship between the first set of rules and the at least one additional set of rules wherein the relationship dictates applicability of one or more of the rules in the rule sets based on a detected conflict between at least one rule in the first set of rules and at least one rule in one or more of the additional sets of rules. The computerized scheduling system further communicates directly with the patient over the Internet to receive a request to schedule a medical appointment of a requested type with a particular healthcare provider within the collection of healthcare providers and approves or denies the request to schedule the medical appointment received from the patient based on application of the first set of rules and the at least one additional set of rules in view of the relationship.
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Citations
34 Claims
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1. A method of allowing patients to schedule their own appointments on a computerized scheduling system comprising the steps of operating the computerized scheduling system to:
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(a) provide a first set of rules associated with a first entity, the first entity being a collection of healthcare providers, the first set of rules regulating self-scheduling by patients applicable to all appointments;
(b) provide at least one additional set of rules, each additional set of rules associated with an entity, the additional sets of rules regulating self-scheduling by patients;
(c) define a relationship between the first set of rules and the at least one additional set of rules wherein the relationship dictates applicability of one or more of the rules in the rule sets based on a detected conflict between at least one rule in the first set of rules and at least one rule in one or more of the additional sets of rules;
(d) communicate directly with the patient over the Internet to receive a request to schedule a medical appointment of a requested type with a particular healthcare provider within the collection of healthcare providers; and
(e) approve or deny the request to schedule the medical appointment received from the patient based on application of the first set of rules and the at least one additional set of rules in view of the relationship. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A computer-implemented system for allowing patients to schedule their own appointments, comprising:
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a rule set database, including a first set of rules associated with a first entity, the first entity being a collection of healthcare providers, the first set of rules regulating self-scheduling by patients applicable to all appointments, and at least one additional set of rules, each additional set of rules associated with an entity, the additional sets of rules regulating self-scheduling by patients;
a relationship processing engine configured to receive and implement a relationship between the first set of rules and the at least one additional set of rules wherein the relationship dictates applicability of one or more of the rules in the rule sets based on a detected conflict between at least one rule in the first set of rules and at least one rule in one or more of the additional set of rules;
a patient scheduling interface configured to receive a request to schedule a medical appointment of a requested type with a particular healthcare provider within the collection of healthcare providers; and
an appointment scheduling engine configured to approve or deny the request to schedule the medical appointment received from the patient based on application of the first set of rules and the at least one additional set of rules in view of the relationship. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A computer-implemented system for allowing patients to schedule their own appointments, comprising:
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a patient accessible medical record database, the medical record database including a plurality of longitudinal patient records, each longitudinal patient record being associated with a single patient and including a medical history data structure including a patient record generated by a healthcare entity including clinical information sufficient for the delivery of medical services to those patients;
a patient scheduling interface configured to receive a request to schedule a medical appointment of a requested type with a particular healthcare provider within a collection of healthcare providers; and
an appointment scheduling engine configured to approve or deny the request to schedule the medical appointment received from the patient based on the longitudinal patient record associated with the patient submitting the request to schedule the medical appointment. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24, 25)
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26. A computer-implemented method for allowing patients to schedule their own appointments, comprising:
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receiving a request to schedule a medical appointment of a requested type with a particular healthcare provider within a collection of healthcare providers; and
accessing a patient accessible medical record database, the medical record database including a plurality of longitudinal patient records, each longitudinal patient record being associated with a single patient and including a medical history data structure including a patient record generated by a healthcare entity including clinical information sufficient for the delivery of medical services to those patients; and
generating an approval or denial of the request to schedule the medical appointment received from the patient based on the longitudinal patient record associated with the patient submitting the request to schedule the medical appointment. - View Dependent Claims (27, 28, 29, 30, 31, 32, 33, 34)
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Specification