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Rules Based Ticketing For Self-Scheduling of Appointments

  • US 20080109262A1
  • Filed: 01/09/2008
  • Published: 05/08/2008
  • Est. Priority Date: 06/26/2000
  • Status: Abandoned Application
First Claim
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1. A method of allowing patients to schedule their own appointments on a computerized scheduling system comprising the steps of operating the computerized scheduling system to:

  • (a) provide a first set of rules associated with a first entity, the first entity being a collection of healthcare providers, the first set of rules regulating self-scheduling by patients applicable to all appointments;

    (b) provide at least one additional set of rules, each additional set of rules associated with an entity, the additional sets of rules regulating self-scheduling by patients;

    (c) define a relationship between the first set of rules and the at least one additional set of rules wherein the relationship dictates applicability of one or more of the rules in the rule sets based on a detected conflict between at least one rule in the first set of rules and at least one rule in one or more of the additional sets of rules;

    (d) communicate directly with the patient over the Internet to receive a request to schedule a medical appointment of a requested type with a particular healthcare provider within the collection of healthcare providers; and

    (e) approve or deny the request to schedule the medical appointment received from the patient based on application of the first set of rules and the at least one additional set of rules in view of the relationship.

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