METHOD, SYSTEM AND APPARATUS FOR RECORDING VOICE DATA IN HALF-DUPLEX COMMUNICATION
First Claim
1. A method for recording voice data in a half-duplex communication, comprising:
- acquiring voice data sent from a participant having the right to speak in a call; and
generating a voice data record according to the voice data, and storing the voice data record.
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Accused Products
Abstract
Embodiments of the present invention provide a system for recording voice data in a half-duplex communication. The system includes a voice data recording node and a data storing node; the voice data recording node generates a voice data record according to voice data received from a server and managing the data storing node, and the data storing node stores the voice data record. Correspondingly, a function of sending the voice data to the voice data recording node is added in the server. The system further includes an agent gateway. A user or an operator defines a filtering condition, defines an acquiring condition and searches for voice data via the agent gateway, and the filtering condition and the acquiring condition are stored by the voice data recording node. The voice data recording node connects to the agent gateway via an external searching interface and a management interface. Embodiments of the present invention further provide a method and apparatuses for recording voice data by using the above system. In the method, voice data records according to a filtering condition are recorded and the user or the operator may also search for the voice data records.
21 Citations
35 Claims
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1. A method for recording voice data in a half-duplex communication, comprising:
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acquiring voice data sent from a participant having the right to speak in a call; and
generating a voice data record according to the voice data, and storing the voice data record. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method for searching for voice data in a half-duplex communication, comprising:
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acquiring voice data sent from a participant having the right to speak in a call;
generating a voice data record according to the voice data, and storing the voice data record;
receiving a search request for a voice data record from a searcher;
acquiring the voice data record corresponding to the search request; and
returning the voice data record to the searcher. - View Dependent Claims (14, 15, 16)
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17. A method for searching for voice data in a half-duplex communication, comprising:
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sending voice data to a system to generate voice data records;
sending a search request for a voice data record to the system;
receiving a voice data record corresponding to the search request acquired by the system. - View Dependent Claims (18, 19, 20, 21)
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22. A system for recording voice data in a half-duplex communication, comprising:
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a server, for acquiring voice data from a participant having the right to speak in a call;
a voice data recording node, for generating a voice data record according to the voice data; and
a data storing node, for storing the voice data record. - View Dependent Claims (23, 24, 25, 26, 27, 28)
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29. A server for recording voice data in a half-duplex communication, comprising:
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a first module, for acquiring voice data from a participant having the right to speak in a call; and
a second module, for sending the voice data to a voice data recording node to generate a voice data record according to the voice data. - View Dependent Claims (30, 31, 32)
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33. An apparatus for recording voice data in a half-duplex communication, comprising:
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a voice data recording node, for acquiring voice data from a participant having the right to speak via a server and generating a voice data record according to the voice data; and
a data storing node, for storing the voice data record. - View Dependent Claims (34, 35)
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Specification