METHOD AND SYSTEM FOR AUTOMATICALLY IDENTIFYING USERS TO PARTICIPATE IN AN ELECTRONIC CONVERSATION
First Claim
1. A device for automatically identifying users for an electronic conversation, the system comprising:
- a processor;
a communication interface operably coupled to the processor, the communication interface configured to receive a user interaction indicator from a computer system using a network; and
a computer-readable medium operably coupled to the processor, the computer-readable medium configured to store the received user interaction indicator, the computer-readable medium comprising instructions that, upon execution by the processor, perform operations comprisingreceiving the user interaction indicator from the communication interface, the user interaction indicator indicating an interaction by a user at the computer system with a website;
determining whether to initiate an electronic conversation with the user at the computer system based on predefined criteria and the received user interaction indicator; and
if a determination to initiate the electronic conversation is made, initiating the electronic conversation with the user at the first computer system.
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Accused Products
Abstract
A device and a method of automatically identifying users for an electronic conversation is provided. A user interaction indicator is received at a first computer system from a second computer system. The user interaction indicator indicates an interaction by a user at the second computer system with a website. A determination is made concerning whether to initiate an electronic conversation with the user at the second computer system based on predefined criteria and the received user interaction indicator. If a determination to initiate the electronic conversation is made, the electronic conversation with the user at the second computer system is initiated. The electronic conversation may be initiated with a second user of the website, with an agent and/or with a social network. The agent is a computer generated entity. The social network may be associated with users of the website.
246 Citations
22 Claims
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1. A device for automatically identifying users for an electronic conversation, the system comprising:
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a processor; a communication interface operably coupled to the processor, the communication interface configured to receive a user interaction indicator from a computer system using a network; and a computer-readable medium operably coupled to the processor, the computer-readable medium configured to store the received user interaction indicator, the computer-readable medium comprising instructions that, upon execution by the processor, perform operations comprising receiving the user interaction indicator from the communication interface, the user interaction indicator indicating an interaction by a user at the computer system with a website; determining whether to initiate an electronic conversation with the user at the computer system based on predefined criteria and the received user interaction indicator; and if a determination to initiate the electronic conversation is made, initiating the electronic conversation with the user at the first computer system.
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2. A computer-readable medium comprising computer-readable instructions therein that, upon execution by a processor, cause the processor to automatically identify users for an electronic conversation, the instructions configured to cause a computing device to:
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receive the user interaction indicator from the communication interface, the user interaction indicator indicating an interaction by a user at the computer system with a website; determine whether to initiate an electronic conversation with the user at the computer system based on predefined criteria and the received user interaction indicator; and if a determination to initiate the electronic conversation is made, initiate the electronic conversation with the user at the first computer system.
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3. A method for automatically identifying users for an electronic conversation, the method comprising:
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receiving a user interaction indicator at a first computer system from a second computer system, the user interaction indicator indicating an interaction by a user at the second computer system with a website; automatically determining whether to initiate an electronic conversation with the user at the second computer system based on predefined criteria and the received user interaction indicator; and if a determination to initiate the electronic conversation is made, initiating the electronic conversation with the user at the second computer system. - View Dependent Claims (4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22)
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Specification