Wireless diagnostic download

• US 20080116254A1
• Filed: 10/24/2006
• Published: 05/22/2008
• Est. Priority Date: 10/24/2006
• Status: Abandoned Application

• Current Assignee: NCR Corporation (NCR Voyix Corporation)
• Original Assignee: NCR Corporation (NCR Voyix Corporation)
• Inventors: Sleeman, David J.
• Application Number:
  US11/585,643
• Publication Number:
  US 20080116254A1
• Time in Patent Office: Days
• US Class Current: 235/375
• CPC Class Codes: G07F 19/20 Automatic teller machines [ATMs]
• CPC Class Codes: G07F 19/211 Software architecture within ATMs or in relation to the ATM network

Abstract

A system and method of managing and replenishing Self-Service Terminals (SSTs). A wireless link is established between a secure vehicle and an SST in order for the SST to transmit status information to the secure vehicle to enable a decision to be taken whether to proceed with replenishment of the SST from the secure vehicle. Systems and methods are also provided for the transfer of status logs from SSTs to secure vehicles for further transmission to technicians for repair and/or maintenance of the SST.

Claims

1. A method of replenishing a Self-Service Terminal (SST), comprising the steps of:

establishing a wireless communications link between an SST and a vehicle,

the vehicle receiving status information with regard to the state of the SST via the wireless communications link, and

performing an action dependent upon the status information received by the vehicle.

2. A method of replenishing a Self-Service Terminal (SST) as claimed in claim 1 further comprising the step of displaying information with regard to the state of the SST in the vehicle.

3. A method of replenishing a Self-Service Terminal (SST) as claimed in claim 1 wherein the action performed is the provision of an indication to security personnel to proceed with replenishment of the SST.

4. A method of replenishing a Self-Service Terminal (SST) as claimed in claim 1 wherein the action performed is the provision of an indication to security personnel not to proceed with replenishment of the SST.

5. A method of replenishing a Self-Service Terminal (SST) as claimed in claim 1 further comprising the step of controlling the transfer of an item out of the secure vehicle dependent upon the status information received by the vehicle.

6. A method of replenishing a Self-Service Terminal (SST) as claimed in claim 1, further comprising the step of the vehicle receiving and storing status information from the SST.

7. A Self-Service Terminal (SST) management system, comprising:

a mobile wireless communications device, configured to establish a wireless communications link with an SST which is temporarily within range of that mobile wireless communications device, and

a processing system connected to the mobile wireless communications device, such that the processing system can communicate with the SST via the wireless communications link, wherein

the processing system is configured to receive status information from the SST via the wireless communications link which is indicative of the ability of the SST to function at that time.

8. A Self-Service Terminal (SST) management system as claimed in claim 7 wherein the mobile wireless communications device and processing system are located in a secure vehicle.

9. A Self-Service Terminal (SST) management system as claimed in claim 8 wherein the secure vehicle further comprises a transfer device for transferring items into and out of the secure vehicle.

10. A Self-Service Terminal (SST) management system as claimed in claim 9 wherein the transfer device is configured to be controlled dependent upon status information received from the SST.

11. A Self-Service Terminal (SST) management system as claimed in claim 8 wherein the secure vehicle further comprises a display device for displaying status information received from the SST.

12. A Self-Service Terminal (SST) management system as claimed in claim 7 further comprising a removable data storage device connected to the processing system and configured to store information received via the wireless communications link from the SST.

13. A Self-Service Terminal (SST) management system as claimed in claim 7 further comprising a fixed wireless communications device for connection to an SST.

14. A Self-Service Terminal (SST) management system as claimed in claim 13 wherein the fixed wireless communications device is configured to transmit status information to a mobile wireless communications device temporarily brought within range of the fixed wireless communications device.

15. A Self-Service Terminal (SST), comprising:

a fixed wireless communications device, configured to establish a wireless communications link with a mobile wireless communications device temporarily brought within the range of the fixed wireless communications device, and

a processing system connected to the fixed wireless communications device, the processing system being configured to transmit status information via the wireless communications link.

16. A Self-Service Terminal (SST) as claimed in claim 15 wherein the fixed wireless communications device is configured to transmit logs of status information from the SST to the mobile wireless communications device via the wireless communications link.