ADAPTIVE COMMUNICATION BETWEEN A VEHICLE TELEMATICS UNIT AND A CALL CENTER BASED ON ACOUSTIC CONDITIONS
First Claim
1. A method of adaptively communicating between a telematics unit of a vehicle and a call center based on acoustic conditions, comprising the steps of:
- (a) initiating a communication session between a telematics unit and a call center;
(b) monitoring vehicle sensors for acoustics-related parameters;
(c) analyzing the acoustics-related parameters;
(d) determining if one or more of the acoustics-related parameters are indicative of an unacceptably noisy condition; and
(e) establishing the communication session as a live communication session between the telematics unit and the call center, if the step (d) determination is affirmative.
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Accused Products
Abstract
A method of adaptively communicating between a telematics unit of a vehicle and a call center based on acoustic conditions. A communication session is initiated between a telematics unit and a call center and vehicle sensors are monitored for acoustics-related parameters. The acoustics-related parameters are analyzed, and it is determined if one or more of the acoustics-related parameters are indicative of an unacceptably noisy condition. The communication session is established as a live communication session between the telematics unit and a live advisor at the call center, if one or more of the acoustics-related parameters are indicative of an unacceptably noisy condition.
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Citations
11 Claims
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1. A method of adaptively communicating between a telematics unit of a vehicle and a call center based on acoustic conditions, comprising the steps of:
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(a) initiating a communication session between a telematics unit and a call center; (b) monitoring vehicle sensors for acoustics-related parameters; (c) analyzing the acoustics-related parameters; (d) determining if one or more of the acoustics-related parameters are indicative of an unacceptably noisy condition; and (e) establishing the communication session as a live communication session between the telematics unit and the call center, if the step (d) determination is affirmative. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method of adaptively communicating between a telematics unit of a vehicle and a call center based on acoustic conditions, comprising the steps of:
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(a) initiating a communication session between a telematics unit and a call center; (b) monitoring vehicle sensors for acoustics-related parameters, which include at least one of vehicle speed, engine speed, fan speed, windshield wiper state, windshield wiper speed, seatbelt connection state, door opening/closed state, radio volume, window state, sun roof state, window relative opening, sun roof relative opening, or microphone signal-to-noise ratio; (c) analyzing the acoustics-related parameters by comparing values of the acoustics-related parameters to threshold values; (d) determining if one or more of the acoustics-related parameters are indicative of an unacceptably noisy condition, wherein the determination is affirmative if one or more of the values of the acoustic-related parameters exceeds one or more of the threshold values; (e) establishing the communication session as a live communication session between the telematics unit and the call center, if the step (d) determination is affirmative; (f) establishing the communication session as an automated communication session between the telematics unit and the call center, if the step (d) determination is negative; and (g) carrying out one or more subsequent iterations of steps (b)-(d) and converting a previously established automated communication session to a live communication session at any time that the step (d) determination is affirmative. - View Dependent Claims (11)
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Specification