Method of tracking changes of subscribers for an in-vehicle telematics service

• US 20080120124A1
• Filed: 11/22/2006
• Published: 05/22/2008
• Est. Priority Date: 11/22/2006
• Status: Abandoned Application

• Current Assignee: General Motors LLC (General Motors Company)
• Original Assignee: General Motors Corporation (General Motors Company)
• Inventors: Zoeckler, Dennis, Ampunan, Nathan
• Application Number:
  US11/603,934
• Publication Number:
  US 20080120124A1
• Time in Patent Office: Days
• US Class Current: 705/1
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04L 67/12 specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
• CPC Class Codes: H04L 67/30 Profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

A method of tracking changes of subscribers for an in-vehicle telematics service includes periodically monitoring a service record database, which includes vehicle service information that is indicative of one or more vehicle service checks performed on one or more vehicles, and recognizing that a new vehicle service check is added to the vehicle service information based upon the periodic monitoring. The method also includes extracting vehicle identifying information, which is unique to a vehicle associated with the new vehicle service check, and inferring a subscriber status change for the vehicle responsive to the extracted vehicle identifying information. Further, the method includes setting a signal indicative of the inferred subscriber status change for the in-vehicle telematics service.

Claims

1. A method of tracking changes of subscribers for an in-vehicle telematics service, the method comprising:

periodically monitoring a service record database including vehicle service information indicative of one or more vehicle service checks performed on one or more vehicles;

recognizing that a new vehicle service check is added to the vehicle service information based upon the periodic monitoring;

extracting vehicle identifying information unique to a vehicle associated with the new vehicle service check;

inferring a subscriber status change for the vehicle responsive to the extracted vehicle identifying information; and

setting a signal indicative of the inferred subscriber status change for the in-vehicle telematics service.

2. The method of claim 1 wherein the unique vehicle identifying information is a vehicle identification number, and wherein the method further includes determining if the vehicle identification number is associated with a station identification, wherein the station identification is indicative of the fact that the vehicle is equipped with an in-vehicle telematics unit.

3. The method of claim 2 wherein inferring a subscriber status change includes:

querying a subscriber database to determine if the station identification is associated with a connectivity failure report indicative of a failure to match an electronic serial number unique to the in-vehicle telematics unit with a mobile number stored in the in-vehicle telematics unit; and

if a connectivity failure report is included, updating the subscriber database to indicate that an account associated with the subscriber is no longer active.

4. The method of claim 3 wherein updating the subscriber database includes at least one of changing data associated with the subscriber, or marking the account for further review.

5. The method of claim 3 wherein the mobile number is selected from a mobile dialing number and a mobile information number.

6. The method of claim 3, further comprising:

retrieving the electronic serial number and the mobile number of the in-vehicle telematics unit from the subscriber database;

requesting a wireless carrier to determine whether the electronic serial number is associated with the mobile number; and

receiving notice of the failure to match from the wireless carrier.

7. The method of claim 1 wherein the periodic monitoring:

is based on time zone;

occurs about every twenty-four (24) hours;

occurs during off-peak times;

or combinations thereof.

8. A system for tracking changes of subscribers for an in-vehicle telematics service, the system comprising:

means for periodically monitoring a service record database including vehicle service information indicative of one or more vehicle service checks performed on one or more vehicles;

means for recognizing that a new vehicle service check is added to the vehicle service information based upon the periodic monitoring;

means for extracting vehicle identifying information unique to a vehicle associated with the new vehicle service check;

means for inferring a subscriber status change for the vehicle responsive to the extracted vehicle identifying information; and

means for setting a signal indicative of the inferred subscriber status change for the in-vehicle telematics service.

9. The system of claim 8 wherein the unique vehicle identifying information is a vehicle identification number, and wherein the system further includes means for determining if the vehicle identification number is associated with a station identification, wherein the station identification is indicative of the fact that the vehicle is equipped with an in-vehicle telematics unit.

10. The system of claim 9 wherein the means for inferring the subscriber status change includes:

means for querying a subscriber database to determine if the station identification is associated with a connectivity failure report indicative of a failure to match an electronic serial number unique to the in-vehicle telematics unit with a mobile number stored in the in-vehicle telematics unit; and

means for updating the subscriber database to indicate that an account associated with the subscriber is no longer active.

11. The system of claim 10 wherein the means for updating the subscriber database includes at least one of means for changing data associated with the subscriber, or means for marking the account for further review.

12. The system of claim 10 wherein the mobile number is selected from a mobile dialing number and a mobile information number.

13. The system of claim 10, further comprising:

means for retrieving the electronic serial number and the mobile number of the in-vehicle telematics unit from the subscriber database;

means for requesting a wireless carrier to determine whether the electronic serial number is associated with the mobile number; and

means for receiving notice of the failure to match from the wireless carrier.

14. The system of claim 8 wherein the means for periodically monitoring include a means for monitoring about every twenty-four (24) hours.

15. A system for tracking changes of subscribers for an in-vehicle telematics service, the system comprising:

a service record database including vehicle service information indicative of one or more vehicle service checks performed on one or more vehicles, the vehicle service check including unique vehicle identifying information;

a subscriber database including information for at least one telematics service subscriber; and

a telematics service provider in communication with both the service record database and the subscriber database, the telematics service provider configured to determine if the unique vehicle identifying information is associated with the at least one telematics service subscriber, and infer, from the determination, whether a subscriber status has changed.

16. The system of claim 15 wherein the unique vehicle identifying information is a vehicle identification number, wherein the information for the at least one telematics service subscriber includes a station identification, and wherein the vehicle identification number is associated with the station identification.

17. The system of claim 16 wherein the information for the at least one telematics service subscriber further includes a connectivity failure report indicative of a failure to match an electronic serial number unique to an in-vehicle telematics unit associated with the at least one telematics service subscriber with a mobile number stored in the in-vehicle telematics unit.

18. The system of claim 17 wherein the telematics service provider is further configured to update the subscriber database based on the connectivity failure report.

19. The system of claim 17 wherein the mobile number is selected from a mobile dialing number and a mobile information number.

20. The system of claim 17, further comprising a wireless carrier in communication with the telematics service provider, the wireless carrier capable of determining whether the electronic serial number is associated with the mobile number.