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COMPUTER, INTERNET AND TELECOMMUNICATIONS BASED NETWORK

  • US 20080123623A2
  • Filed: 06/25/2004
  • Published: 05/29/2008
  • Est. Priority Date: 03/03/1997
  • Status: Abandoned Application
First Claim
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1. A system for sending and receiving communications to and from a plurality of users via different modes of communication and for managing communications by a plurality of system users, said system comprising:

  • a telephone interface configured to allow any of said plurality of system users to send and receive telephone communications;

    an Internet or internet interface configured to allow any of said plurality of system users to send and receive Internet or internet communications;

    a first plurality of predetermined rules for each of said system users for managing incoming telephone communications received via said telephone interface;

    a second plurality of predetermined rules for each of said system users for managing incoming Internet or internet communications received via said internet interface;

    a first plurality of computer instructions for implementing said first plurality of predetermined rules;

    a second plurality of computer instructions for implementing said second plurality of predetermined rules;

    a third plurality of computer instructions for implementing user telephone instructions received from any of said plurality of system users via said telephone interface or said Internet or internet interface for establishing or revising said user'"'"'s first plurality of predetermined rules or for real-time managing of an incoming telephone communication by said user;

    a fourth plurality of Internet or internet instructions received from any of said plurality of system users for establishing or revising said second plurality of predetermined rules;

    a speaker-independent speech recognition device configured to receive natural voice user instructions from any of said plurality of system users, said speech recognition device using phoneme comparisons to convert said natural voice user instructions into said third plurality of instructions or into said fourth plurality of instructions; and

    a computer for implementing said first plurality of predetermined rules, said second plurality of predetermined rules, said third plurality of computer instructions and said fourth plurality of computer instructions.

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