System and method for handling a request for a good or service
First Claim
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1. A method comprising:
- receiving a request from a requester at a service provider for a good or service provided by an entity known to the service provider;
determining if an entity might be able to fulfill the received request by comparing the request to information stored in a database regarding the goods or services associated with entities known to the service provider; and
contacting the entity with information from the request and substantially anonymous contact information for the person making the request, if the entity might be able to fulfill the request.
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Abstract
A system and method for handling a request for a good or service provided by a business, member, or professional. A determination of who may be able to fulfill the received request is made by comparing the request to information stored in a database regarding the goods or services associated with persons or businesses known to the service provider. One or more of those that may be able to fill the request are contacted.
28 Citations
22 Claims
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1. A method comprising:
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receiving a request from a requester at a service provider for a good or service provided by an entity known to the service provider; determining if an entity might be able to fulfill the received request by comparing the request to information stored in a database regarding the goods or services associated with entities known to the service provider; and contacting the entity with information from the request and substantially anonymous contact information for the person making the request, if the entity might be able to fulfill the request. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method comprising:
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receiving a request from a first member of a service provider for a good or service; determining if a second member can fulfill the received request by comparing the request to information stored in a database regarding the goods or services associated with a second member of the service provider; and contacting the second member with information from the request and contact information for the first member if the second member can fulfill the request. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17)
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18. A system comprising:
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a service provider including, a front end to receive a request for a good and/or service from a user to an entity known to the service provider that might be able to fulfill the request, provide a modified version of the request to the entity, receive a response from the entity, and provide a response to that request to the user, and a back end to determine which entity might be able to fulfill the request, associate the request with the user making the request, and process the response from the entity; and a network to facilitate communication between the service provider and the plurality of users. - View Dependent Claims (19, 20)
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21. A method comprising:
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receiving a request from a first member of a service provider for a good or service provided by a second member of the service provider; determining if the second member might be able to fulfill the received request by comparing the request to information stored in a database regarding the goods or services provided the second member; generating a substantially anonymous identifier for the first member and associating it with the received request; revising the request to remove information that specifically identifies the first member and replacing that information with the substantially anonymous identifier; contacting the second member with the revised request; receiving a response to the revised request from the second member, wherein the response includes the substantially anonymous identifier; associating the received response with the first member based on the received substantially anonymous identifier; and presenting the received response to the first member. - View Dependent Claims (22)
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Specification