Application access for support users

• US 20080126227A1
• Filed: 08/31/2006
• Published: 05/29/2008
• Est. Priority Date: 08/31/2006
• Status: Active Grant

• Current Assignee: SAP SE
• Original Assignee: SAP AG (SAP SE)
• Inventors: Paquin, Christian, Banino, Anne
• Granted Patent: US 8,255,870 B2
• Time in Patent Office: Days
• US Class Current: 705/28
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders

Abstract

One embodiment of the invention relates to a system for providing a support function in maintaining a computing system. The system includes a computer-implemented interface configured to receive a support user identification and a system user identification. The system also includes a support user implementation engine configured to set a support mode based on the support user identification and to log the support user into the computing system based on the system user identification. The system also includes one or more applications implemented by the computing system configured to perform one or more functions on the computing system in accordance with the system user identification and the support user identification.

Claims

1. A system for providing a support function in maintaining a computing system, comprising:

a computer-implemented interface configured to receive a support user identification and a system user identification;

a support user implementation engine configured to set a support mode based on the support user identification and to log the support user into the computing system based on the system user identification; and

one or more applications implemented by the computing system configured to perform one or more functions on the computing system in accordance with the system user identification and the support user identification.

2. The system of claim 1, wherein the system is a retail computing system and the system user identification is associated with at least one of a retail store manager and a retail store replenishment specialist.

3. The system of claim 2, wherein the one or more applications are configured to implement and maintain an automatic inventory replenishment system.

4. The system of claim 3, wherein at least one of the one or more applications includes a write function configured to emulate but not perform the function based on the support user identification.

5. The system of claim 4, wherein at least one of the one or more applications including a write function is configured to modify at least one of a store order proposal, an exception, a responsibility, and a user management.

6. The system of claim 1, wherein at least one of the one or more applications includes a write function configured to emulate but not perform the function based on the support user identification.

7. The system of claim 1, wherein at least one of the one or more applications is configured to perform the one or more functions in accordance with the user identification following a determination whether the function is configured to perform in accordance with the user identification based on the support user identification.

8. The system of claim 1, wherein the computer-implemented interface is configured to implement a user identification search function to allow a user to select the user identification from a listing of user identifications associated with the computing system following receipt of the support user identification.

16. The method of claim 1, further including providing a user identification search function to allow a user to select the user identification from a listing of user identifications associated with the computing system following receipt of the support user identification.

9. A method for implementing a support function to a support user accessing a computing system, the method including:

receiving support user login information at a login screen of the computing system;

receiving a selection of a system user identification of a user of the computing system;

setting a support mode flag based on the support user identification; and

providing functionality associated with the computing system, the functionality based on the user identification and the support user identification.

10. The method of claim 9, wherein the system user identification is associated with at least one of a retail store manager and a retail store replenishment specialist.

11. The method of claim 10, wherein the functionality associated with the computing system is configured to implement and maintain an automatic inventory replenishment system.

12. The method of claim 11, the functionality includes a write function configured to emulate but not perform the function based on the support user identification.

13. The method of claim 12, wherein the write function is configured to modify at least one of a store order proposal, an exception, a responsibility, and a user management.

14. The method of claim 9, wherein the functionality associated with the computing system is a write function configured to emulate but not perform the function based on the support user identification.

15. The method of claim 9, further including determining whether the functionality is to be performed in accordance with the user identification based on the support user identification.

17. A system for providing a support function in maintaining a computing system, comprising:

a computer-implemented interface to an inventory replenishment workbench implementation system configured to receive a support user identification and a system user identification;

a support user implementation engine configured to set a support flag based on the support user identification and to log the support user into the computing system using the system user identification; and

one or more applications implemented by the computing system configured to check whether the support mode flag is set and perform one or more functions on the computing system in accordance with the system user identification or the support user identification based on the determination.

18. The system of claim 17, wherein the system is a retail computing system and the system user identification is associated with at least one of a retail store manager and a retail store replenishment specialist.

19. The system of claim 18, wherein the one or more applications are configured to implement and maintain an automatic inventory replenishment system.

20. The system of claim 19, wherein at least one of the one or more applications includes a write function configured to emulate but not perform the function based on the support user identification.

21. The system of claim 20, wherein at least one of the one or more applications including a write function is configured to modify at least one of a store order proposal, an exception, a responsibility, and a user management.

22. The system of claim 17, wherein at least one of the one or more applications includes a write function configured to emulate but not perform the function based on the support user identification.

23. The system of claim 17, wherein at least one of the one or more applications is configured to perform the one or more functions in accordance with the user identification following a determination whether the function is configured to perform in accordance with the user identification based on the support user identification.

24. The system of claim 17, wherein the computer-implemented interface is configured to implement a user identification search function to allow a user to select the user identification from a listing of user identifications associated with the computing system following receipt of the support user identification.