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Method of capturing Problem Resolution for Subsequent Use in Managed Distributed Computer Systems

  • US 20080126283A1
  • Filed: 09/12/2006
  • Published: 05/29/2008
  • Est. Priority Date: 09/12/2006
  • Status: Abandoned Application
First Claim
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1. A method for problem resolution in a distributed systems managed information technology (IT) system having a specific configuration, wherein said method comprises:

  • identifying a system problem that has a characteristic signature;

    carrying out a corrective procedure comprising a succession of steps to fix said problem;

    making a record of said succession of steps as they are respectively performed;

    storing said succession of steps together with said characteristic signature of said problem; and

    using said signature to identify a solution to a subsequent problem, whereupon said corrective procedure is used to fix said subsequent problem.

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