Process for making software diagnostics more efficient by leveraging existing content, human filtering and automated diagnostic tools
First Claim
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1. A method of performing software diagnostics, comprising:
- conducting searches of data sources using search terms from internal computer information to obtain searched data,processing the searched data by extracting technical features;
indexing the technical features to create indexes that can be searched via machine state,using filtering over the gathered data to create feeds that are available to customers; and
extracting stack traces for the purpose of matching and researching using machine state rather than key words.
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Abstract
Improved methods of software diagnostics are provided. Searches of data sources are conducted using search terms from internal computer information to obtain searched data. The searched data is processed by extracting technical features. The technical features are indexed to create indexes that can be searched via machine state. Filtering is conducted over the gathered data to create feeds that are available to customers. Stack traces are extracted for the purpose of matching and researching using machine state rather than key words.
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Citations
20 Claims
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1. A method of performing software diagnostics, comprising:
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conducting searches of data sources using search terms from internal computer information to obtain searched data, processing the searched data by extracting technical features; indexing the technical features to create indexes that can be searched via machine state, using filtering over the gathered data to create feeds that are available to customers; and extracting stack traces for the purpose of matching and researching using machine state rather than key words. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification