MAINTENANCE SYSTEM, METHOD OF CONTROLLING MAINTENANCE SYSTEM, SERVER, RECORD MEDIUM IN WHICH PROGRAM USED FOR SERVER IS RECORDED, COMPUTER AND RECORD MEDIUM IN WHICH PROGRAM USED FOR COMPUTER IS RECORDED
First Claim
1. A maintenance system comprising a managed machine, a management terminal managing the managed machine and a server connected to the managed machine and the management terminal via a network, wherein:
- the managed machine comprises;
a self-diagnosing unit configured to self-diagnose a condition of the managed machine; and
a first transmitting unit configured to transmit information related to a result of self-diagnosis by the self-diagnosing unit to the server;
the management terminal comprises;
an input receiving unit configured to receive an input of management information related to a condition of the managed machine; and
a second transmitting unit configured to transmit the management information related to the condition of the managed machine whose input is received by the input receiving unit to the server, and,the server comprises;
a receiving unit configured to receive the information related to the result of self-diagnosis transmitted by the first transmitting unit and the management information related to the condition of the managed machine transmitted by the second transmitting unit;
a memory unit configured to store the information related to the result of self-diagnosis and the management information related to the condition of the managed machine on a database, anda control unit configured to analyze the database when a trouble occurs in the managed machine, analyze a trouble-coping history of the managed machine which has a same type as the managed machine in which the trouble occurs, and control so as to output a analysis result of the trouble-coping history to one of the managed machine and the management terminal.
2 Assignments
0 Petitions
Accused Products
Abstract
In a maintenance system according to the invention, in the management terminal, an input receiving unit receives an input of management information related to a condition of the managed machine, a second transmitting unit transmits the management information related to the condition of the managed machine to the server, in the server, a receiving unit receives the information related to the result of self-diagnosis transmitted and the management information transmitted, a memory unit stores the information related to the result of self-diagnosis and the management information on a database, a control unit analyzes a trouble-coping history of the managed machine which has a same type, and controls so as to output a analysis result of the trouble-coping history to one of the managed machine and the management terminal. With the maintenance system according to the invention, accurate maintenance information can be obtained.
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Citations
16 Claims
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1. A maintenance system comprising a managed machine, a management terminal managing the managed machine and a server connected to the managed machine and the management terminal via a network, wherein:
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the managed machine comprises; a self-diagnosing unit configured to self-diagnose a condition of the managed machine; and a first transmitting unit configured to transmit information related to a result of self-diagnosis by the self-diagnosing unit to the server; the management terminal comprises; an input receiving unit configured to receive an input of management information related to a condition of the managed machine; and a second transmitting unit configured to transmit the management information related to the condition of the managed machine whose input is received by the input receiving unit to the server, and, the server comprises; a receiving unit configured to receive the information related to the result of self-diagnosis transmitted by the first transmitting unit and the management information related to the condition of the managed machine transmitted by the second transmitting unit; a memory unit configured to store the information related to the result of self-diagnosis and the management information related to the condition of the managed machine on a database, and a control unit configured to analyze the database when a trouble occurs in the managed machine, analyze a trouble-coping history of the managed machine which has a same type as the managed machine in which the trouble occurs, and control so as to output a analysis result of the trouble-coping history to one of the managed machine and the management terminal. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method of controlling a maintenance system comprising a managed machine, a management terminal managing the managed machine and a server connected to the managed machine and the management terminal via a network, wherein:
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the managed machine performs; self-diagnosing a condition of the managed machine; and transmitting information related to a result of self-diagnosis to the server; the management terminal performs; receiving an input of management information related to a condition of the managed machine; and transmitting the management information related to the condition of the managed machine whose input is received to the server, and, the server performs; receiving the information related to the result of self-diagnosis transmitted and the management information related to the condition of the managed machine transmitted; storing the information related to the result of self-diagnosis and the management information related to the condition of the managed machine on a database, and analyzing the database when a trouble occurs in the managed machine, analyzing a trouble-coping history of the managed machine which has a same type as the managed machine in which the trouble occurs, and controlling so as to output a analysis result of the trouble-coping history to one of the managed machine and the management terminal. - View Dependent Claims (9, 10)
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11. A maintenance system comprising a managed machine, a management terminal managing the managed machine, a server connected to the managed machine and the management terminal via a network, and a computer connected to the server via a network, wherein:
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the managed machine comprises; a self-diagnosing unit configured to self-diagnose a condition of the managed machine; and a first transmitting unit configured to transmit information related to a result of self-diagnosis by the self-diagnosing unit to the server; the management terminal comprises; an input receiving unit configured to receive an input of management information related to a condition of the managed machine; and a second transmitting unit configured to transmit the management information related to the condition of the managed machine whose input is received by the input receiving unit to the server, the server comprises; a receiving unit configured to receive the information related to the result of self-diagnosis transmitted by the first transmitting unit and the management information related to the condition of the managed machine transmitted by the second transmitting unit; and a memory unit configured to store the information related to the result of self-diagnosis and the management information related to the condition of the managed machine on a database, and, the computer comprises; a control unit configured to analyze the database when a trouble occurs in the managed machine, analyze a trouble-coping history of the managed machine which has a same type as the managed machine in which the trouble occurs, and control so as to output a analysis result of the trouble-coping history to one of the managed machine and the management terminal.
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12. A method of controlling a maintenance system comprising a managed machine, a management terminal managing the managed machine and a server connected to the managed machine and the management terminal via a network and a computer connected to the server via a network, wherein:
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the managed machine performs; self-diagnosing a condition of the managed machine; and transmitting information related to a result of self-diagnosis to the server; the management terminal performs; receiving an input of management information related to a condition of the managed machine; and transmitting the management information related to the condition of the managed machine whose input is received to the server, the server performs; receiving the information related to the result of self-diagnosis transmitted and the management information related to the condition of the managed machine transmitted; and storing the information related to the result of self-diagnosis and the management information related to the condition of the managed machine on a database, and, the computer performs; analyzing the database when a trouble occurs in the managed machine, analyzing a trouble-coping history of the managed machine which has a same type as the managed machine in which the trouble occurs, and controlling so as to output a analysis result of the trouble-coping history to one of the managed machine and the management terminal.
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13. A server, comprising:
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a receiving unit configured to receive via a network information related to a result of self-diagnosis which is respectively transmitted from plural managed machines, and management information related to the condition of plural managed machine which is transmitted from a management terminal managing the managed machine; a memory unit configured to store the information related to the result of self-diagnosis and the management information related to the condition of the managed machine received by the receiving unit on a database; an analysis unit configured to analyze with use of the database a trouble-coping history of the managed machine which has a same type as the managed machine in which the trouble occurs, when the trouble occurs in the managed machine; and a transmitting unit configured to transmit an analysis result by the analysis unit to one of the managed machine in which the trouble occurs and the management terminal.
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14. A record medium in which a program used for a server connected to a managed machine and a management terminal via a network is recorded, wherein:
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information related to a result of self-diagnosis which is respectively transmitted from plural managed machines is received via a network, and management information related to the condition of plural managed machines which is transmitted from a management terminal managing the managed machine is received via a network; the information related to the received result of self-diagnosis is stored on a database and the received management information related to the condition of the managed machine is stored on a database; a trouble-coping history of the managed machine which has a same type as the managed machine in which the trouble occurs is analyzed with use of the database, when the trouble occurs in the managed machine; and an analysis result is transmitted to one of the managed machine in which the trouble occurs and the management terminal.
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15. A computer, comprising:
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a receiving unit configured to receive via a network information related to a result of self-diagnosis which is respectively transmitted from plural managed machines, and management information related to the condition of plural managed machines which is transmitted from a management terminal managing the managed machine; a memory unit configured to store the information related to the result of self-diagnosis and the management information related to the condition of the managed machine received by the receiving unit on a database; an analysis unit configured to analyze with use of the database a trouble-coping history of the managed machine which has a same type as the managed machine in which the trouble occurs, when the trouble occurs in the managed machine; and a transmitting unit configured to transmit an analysis result by the analysis unit to one of the managed machine in which the trouble occurs and the management terminal.
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16. A record medium in which a program used for a computer connected to a managed machine and a management terminal via a network is recorded, wherein:
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information related to a result of self-diagnosis which is respectively transmitted from plural managed machines is received via a network, and management information related to the condition of plural managed machines which is transmitted from a management terminal managing the managed machine is received via a network; the information related to the received result of self-diagnosis is stored on a database and the received management information related to the condition of the managed machine is stored on a database; a trouble-coping history of the managed machine which has a same type as the managed machine in which the trouble occurs is analyzed with use of the database, when the trouble occurs in the managed machine; and an analysis result is transmitted to one of the managed machine in which the trouble occurs and the management terminal.
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Specification