System and method for efficient call management for directory assistance services
First Claim
1. A communication assistance system comprising:
- a first database having a plurality of listings therein, each of said listings having at least one contact name and a corresponding contact number;
a means for receiving communications from a user among a plurality of users desiring to access said listings; and
an operator terminal for displaying a search screen among a plurality of search screens each of which maintain at least a partially different arrangement of content and search windows for receiving search terms to search for listings contained in said first database, wherein said displayed search screen is determined based on criteria contained in a search request from said user, said operator terminal further configured to receive said communication from said user and retrieve a listing from said first database using said displayed search screen.
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Accused Products
Abstract
A communication assistance system includes a first database having a plurality of listings, each listings has at least one contact name and a corresponding contact number. A means is provided for receiving communications from a user among a plurality of users desiring to access the listings. An operator terminal displays a search screen among a plurality of search screens, each of which maintain at least a partially different arrangement of content and search windows for receiving search terms to search for listings contained in the first database, where the displayed search screen is determined based on criteria contained in a search request from the user. The operator terminal is further configured to receive the communication from the user and retrieve a listing from the first database using the displayed search screen.
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Citations
1 Claim
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1. A communication assistance system comprising:
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a first database having a plurality of listings therein, each of said listings having at least one contact name and a corresponding contact number; a means for receiving communications from a user among a plurality of users desiring to access said listings; and an operator terminal for displaying a search screen among a plurality of search screens each of which maintain at least a partially different arrangement of content and search windows for receiving search terms to search for listings contained in said first database, wherein said displayed search screen is determined based on criteria contained in a search request from said user, said operator terminal further configured to receive said communication from said user and retrieve a listing from said first database using said displayed search screen.
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Specification