SYSTEM AND METHOD FOR CALCULATING AND DISPLAYING ESTIMATED WAIT TIMES FOR TRANSACTION REQUEST BASED ON THE SKILL REQUIRED TO PROCESS THE TRANSACTION REQUEST
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Accused Products
Abstract
A reception management system for handling transactions includes a plurality of ACMs (Automated Contract/Consulting Terminals) for receiving procedure requests for predetermined transactions from customers, a plurality of ROTs (Remote Operation Terminals) to be employed by an operator for handling the procedure requests, a server for storing information for managing the operators for each transaction skill, and information about queues formed for each transaction skill upon a procedure request accepted from an ACM, and a queue monitoring terminal for monitoring the queues by receiving information from the SACD server.
100 Citations
16 Claims
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1-13. -13. (canceled)
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14. A device, comprising:
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a receiving unit for receiving queue information from a database about a customer terminal requesting reception by an operator and waiting for connection with the operator; a display unit for displaying said queue information received by said receiving unit, including information about a transaction type and a priority f or the transaction type;
a priority changing unit for changing the priority displayed on said display unit; anda transmitting unit for transmitting information about priority changed by said priority changing unit to said database. - View Dependent Claims (15)
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16-19. -19. (canceled)
Specification