SYSTEM, METHOD AND PROGRAM FOR DETERMINING WHICH PARTS OF A PRODUCT TO REPLACE
First Claim
1. A computer implemented method for determining an order to replace parts of a product in response to a problem with said product, said method comprising;
- the steps of;
determining a most likely one of said parts to have failed and caused said problem with said product;
determining a next most likely one of said parts to have failed and caused said problem with said product;
determining if said one part was already replaced within a predetermined period, andif so, not recommending replacement of said one part and instead recommending replacement of said next part, andif not, recommending replacement of said one part.
1 Assignment
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Accused Products
Abstract
A computer system, method and program product for determining an order to replace parts of a product in response to a problem with the product. Determinations are made as to a most likely one of the parts to have failed and caused the problem with the product and a next most likely one of the parts to have failed and caused the problem with the product. A determination is also made if the one part was already replaced within a predetermined period. If so, the one part is not recommended for replacement and instead the next part is recommended for replacement. If not, the one part is recommended for replacement.
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Citations
5 Claims
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1. A computer implemented method for determining an order to replace parts of a product in response to a problem with said product, said method comprising;
- the steps of;
determining a most likely one of said parts to have failed and caused said problem with said product; determining a next most likely one of said parts to have failed and caused said problem with said product; determining if said one part was already replaced within a predetermined period, and if so, not recommending replacement of said one part and instead recommending replacement of said next part, and if not, recommending replacement of said one part. - View Dependent Claims (2)
- the steps of;
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3. A computer program product for determining an order to replace parts of a product in response to a problem with said product, said computer program product comprising:
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a computer readable media; first program instructions to determine a most likely one of said parts to have failed and caused said problem with said product; second program instructions to determine a next most likely one of said parts to have failed and caused said problem with said product; third program instructions to determine if said one part was already replaced within a predetermined period, and if so, not recommend replacement of said one part and instead recommend replacement of said next part, and if not, recommend replacement of said one part; and
whereinsaid first, second and third program instructions are stored on said media in functional form.
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4. A computer implemented method for determining an order to replace parts of a product in response to a problem with said product, said method comprising;
- the steps of;
determining a most likely one of said parts to have failed and caused said problem with said product and a first score corresponding to a likelihood that said one part has failed, wherein a higher score indicates a greater likelihood that said one part has failed; determining a next most likely one of said parts to have failed and caused said problem with said product and a second score corresponding to a likelihood that said next part has failed, wherein a higher score indicates a greater likelihood that said second part has failed; determining if said one part was already replaced within a predetermined period, and if so, decreasing said first score by a predetermined amount or percentage and/or increasing said second score by predetermined amount or percentage or fraction thereof, and if not, maintaining said first score and said second score without change; and recommending for replacement first whichever of said first part or said second part which has a higher score after the decreasing and increasing step or the maintaining step. - View Dependent Claims (5)
- the steps of;
Specification