Connecting Consumers with Service Providers
First Claim
Patent Images
1. A computer-implemented method, comprising:
- establishing an engagement over the Internet between a consumer and a provider to connect consumers of medical services with providers of medical services in real time;
subsequent to establishing the engagement between the consumer and the provider, receiving feedback from the consumer related to the engagement; and
generating a provider rating based, at least in part, on the received feedback.
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Abstract
A request is received from a consumer of services to consult with a service provider having a service provider profile that satisfies at least some attributes in a set of attributes that define a suitable service provider; an available service provider satisfying at least some of the attributes in the set of attributes is identified; and a communication channel is provided to establish a communication between the consumer of services and the identified service provider.
140 Citations
19 Claims
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1. A computer-implemented method, comprising:
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establishing an engagement over the Internet between a consumer and a provider to connect consumers of medical services with providers of medical services in real time; subsequent to establishing the engagement between the consumer and the provider, receiving feedback from the consumer related to the engagement; and generating a provider rating based, at least in part, on the received feedback. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 14)
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12. A computer-implemented method, comprising:
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receiving an enrollment request from a new service provider for use of a system that establishes an engagement over the Internet between a consumer of medical services and a provider of medical services in real time;
enrolling the service provider for use of the system; andmonitoring a provider rating of the service provider during a probationary period after the service provider begins to use the system. - View Dependent Claims (13)
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15. A computer program product, tangibly embodied in an information carrier, for executing instructions on a processor, the computer program product being operable to cause a machine to:
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establish an engagement over the Internet between a consumer and a provider to connect consumers of medical services with providers of medical services in real time; subsequent to establishing the engagement between the consumer and the provider, receive feedback from the consumer related to the engagement; and generate a provider rating based, at least in part, on the received feedback. - View Dependent Claims (16, 17, 18, 19)
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Specification