INSTANT ANSWERING

• US 20080133671A1
• Filed: 11/30/2006
• Published: 06/05/2008
• Est. Priority Date: 11/30/2006
• Status: Abandoned Application

• Current Assignee: Oath Inc. (Verizon Communications Inc.)
• Original Assignee: Yahoo! Inc. (Apollo Global Management, Inc.)
• Inventors: Kalaboukis, Chris T.
• Application Number:
  US11/565,594
• Publication Number:
  US 20080133671A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: H04L 12/1859 adapted to provide push services, e.g. data channels
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/234 for tracking messages

Abstract

A device, system, and method are directed towards facilitating receiving and responding to questions from a client device. A real time communication mechanism such as instant messaging may be used to communicate with a client device and a community of responders. Questions are received from client devices, processed, and sent to a community of responders. Responses from the community of responders are received and aggregated, and an aggregated response is sent to the client device. The aggregated response may indicate a ranking or other indication of popularity of multiple answer items, based on a number of responders selecting each answer item. A time out period may be used to facilitate quick answers to users.

Claims

1. A method of processing a question from a client device comprising:

receiving, from the client device, the question;

determining a set of at least one target responders;

sending, to each target responder, a representation of the question;

receiving, from each of at least a portion of the target responders, a response;

aggregating the received responses to produce an aggregated response; and

sending the aggregated response to the client device.

2. The method of claim 1, wherein the question is at least one type of question selected from a group consisting of an open ended question, a YES/NO question, or a multiple choice question.

3. The method of claim 1, wherein aggregating the received responses comprises determining a number of responses corresponding to each of at least two answer items.

4. The method of claim 1, wherein the aggregated response includes at least two answer items and an indication of a ranking of each answer item based on a number of received responses corresponding to each answer item.

5. The method of claim 1, wherein determining the set of at least one target responders comprises selectively including a responder in the set based on at least one of a frequency of questions sent to the responder, a number of questions sent to the responder, or a time since sending a prior question to the responder.

6. The method of claim 1, further comprising selectively including a received response based on a timeout period.

7. The method of claim 1, further employing a timeout period for receiving responses, the timeout period having a duration that is less than one minute.

8. The method of claim 1, wherein at least one of receiving the question, sending the representation of the question, receiving the response, or sending the aggregated response is performed using an instant messaging mechanism.

9. The method of claim 1, wherein each of receiving the question, sending the representation of the question, receiving the response, and sending the aggregated response is performed using a communication mechanism to facilitate the client device sending the question and receiving the aggregated response within an instant messaging session.

10. The method of claim 1, wherein sending the representation of the question and receiving the response is performed within an instant messaging session.

11. The method of claim 1, wherein the client device is a mobile device.

12. A system for processing a question from a client device comprising:

at least one network device containing program logic to perform the method of claim 1; and

a plurality of responder devices in communication with the at least one network device, containing program logic to perform actions including;

receiving and displaying a question; and

sending an answer in an instant message.

13. A system for processing a question from a client device, comprising:

a transceiver to send and receive data over the network; and

a processor that is operative to perform actions, including;

receiving a question from the client device;

sending, to each of a plurality of target responders, a representation of the question;

receiving a plurality of responses from the plurality of target responders;

aggregating the plurality of responses to produce an aggregated response including at least two answer items; and

sending the aggregated response to the client device.

14. The system of claim 13, wherein aggregating the plurality of responses comprises determining a number of responses corresponding to each of at least two answer items.

15. The system of claim 13, the actions further comprising employing a timeout period for receiving responses, a client communication mechanism for communicating with the client device, and a responder communication mechanism for communicating with the target responders, wherein the timeout period, the client communication mechanism, and the responder communication mechanism facilitate sending the aggregated response substantially synchronously to receiving the question.

16. The system of claim 13, wherein the question is an open ended question and the aggregated response includes at least two answer items and an indication of a ranking of each answer item based on the received responses.

17. The system of claim 13, wherein at least one of receiving the question, sending the representation of the question, receiving the plurality of responses, or sending the aggregated response is performed using an instant messaging mechanism.

18. The system of claim 13, wherein the actions further comprise selectively sending an advertisement to the client device, based on the plurality of responses.

19. A network device for processing a question from a client device, comprising:

means for communicating with a client device;

means for communicating with a plurality of responder devices;

means for responding to a question from the client device by communicating with the plurality of responder devices, said means including logic to aggregate responses from the responder devices and provide an indication of a number of received responses corresponding to at least one answer in the aggregated response.

20. The network device of claim 19, wherein the means for communicating with the client device and the means for communicating with the plurality of responder devices facilitate providing the aggregate response in real time.