PROVIDER PRESENCE INFORMATION
First Claim
Patent Images
1. A client computer, comprising:
- a memory;
a client presence program adapted to be located in the memory; and
a processor coupled to the memory and adapted to execute the client presence program to receive provider presence information from an instant messaging (IM) server and to store the provider presence information in the memory, with the provider presence information including at least a provider status of at least one service provider.
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Accused Products
Abstract
In some embodiments, a client computer includes a memory, a client presence program adapted to be located in the memory, and a processor. The processor is coupled to the memory and is adapted to execute the client presence program to receive provider presence information from an instant messaging (IM) server and to store the provider presence information in the memory. The provider presence information includes at least a provider status for at least one service provider.
135 Citations
29 Claims
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1. A client computer, comprising:
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a memory; a client presence program adapted to be located in the memory; and a processor coupled to the memory and adapted to execute the client presence program to receive provider presence information from an instant messaging (IM) server and to store the provider presence information in the memory, with the provider presence information including at least a provider status of at least one service provider. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. An instant messaging (IM) server, comprising:
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a memory; a server presence program adapted to be located in the memory; a processor coupled to the memory and adapted to execute the server presence program to receive client presence information from at least one presentity client, to store the client presence information in the memory, and to distribute client presence information to at least one IM watcher client; and the processor being further adapted to further execute the server presence program to receive provider presence information from at least one service provider, to store the provider presence information in the memory, and to distribute the provider presence information to at least one service watcher client, with the provider presence information including at least a provider status of the at least one service provider. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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21. An article comprising a machine-readable medium that contains instructions of a server presence program for an instant messaging (IM) server, which when executed by the IM server, causes the IM server to perform operations comprising:
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receiving client presence information by the IM server from at least one presentity client; storing the client presence information in a memory of the IM server; distributing the client presence information by the IM server to at least one IM watcher client; receiving provider presence information by the IM server from at least one service provider, with the provider presence information including at least a provider status of the at least one service provider; storing the provider presence information in the memory of the IM server, and distributing the provider presence information by the IM server to at least one service watcher client. - View Dependent Claims (22, 23, 24)
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25. A client computer system, comprising:
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a memory, a mass storage device and a processor coupled to each other; a client presence program adapted to be stored in the mass storage device and to be moved to the memory by the processor; and the processor being adapted to execute a client presence program to receive provider presence information from an instant messaging (IM) server and to store the provider presence information in the memory, with the provider presence information including at least a provider status of at least one service provider. - View Dependent Claims (26, 27, 28, 29)
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Specification