SYSTEM AND METHOD FOR DIAGNOSIS OF AND RECOMMENDATIONS FOR REMOTE PROCESSOR SYSTEM
First Claim
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1. A processor-readable medium storing code representing instructions to cause a processor to perform a process, the code comprising code to:
- receive characterization data from a remote processor system based on characteristics of the remote processor system; and
produce a recommendation including a message associated with the user of the remote processor system based on the characterization data, the message including information associated with improving performance of the remote processor system.
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Abstract
In one embodiment, a customer processor system is characterized via a remote client installed on the customer processor system. The remote client can collect, process and send characterization data about the customer processor system to a application server. The characterization data can then be used to make recommendations to or predictions about the customer. In some embodiments, other types of data can be used such as customer usage data and customer preference data for multiple customers.
68 Citations
25 Claims
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1. A processor-readable medium storing code representing instructions to cause a processor to perform a process, the code comprising code to:
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receive characterization data from a remote processor system based on characteristics of the remote processor system; and produce a recommendation including a message associated with the user of the remote processor system based on the characterization data, the message including information associated with improving performance of the remote processor system. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A processor-readable medium storing code representing instructions to cause a processor to perform a process, the code comprising code to:
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receive characterization data from a remote processor system, the characterization data being based on characteristics of the remote processor system, the characterization data including data associated with software of the remote processor system and data associated with hardware of the processor system; and produce a recommendation based on the characterization data of the processor system, the recommendation including instructions to improve performance of the processor system. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A processor-readable medium storing code representing instructions to cause a processor to perform a process, the code comprising code to:
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receive registration information associated with a user and a processor system of the user; send a software application to the processor system, the software application configured to output a dedicated window; and push a message to the processor system such that the message is displayed to the user of the processor system within the dedicated window, the message including information associated with improving the processor system. - View Dependent Claims (14, 15, 16, 17, 18)
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19. A processor-readable medium storing code representing instructions to cause a processor to perform a process, the code comprising code to:
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receive a software application from a first party; receive a software application from a second party different from the first party, the software application associated with the second party being different than the software application associated with the first party; and produce a local software application configured to execute features from the software application associated with the first party and to execute features of the software application associated with the second party. - View Dependent Claims (20, 21, 22, 23, 24, 25)
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Specification