INTERACTIVE INFORMATION PROVIDING SERVICE METHOD AND APPARATUS

• US 20080134038A1
• Filed: 12/05/2007
• Published: 06/05/2008
• Est. Priority Date: 12/05/2006
• Status: Abandoned Application

• Current Assignee: Electronics and Telecommunications Research Institute
• Original Assignee: Electronics and Telecommunications Research Institute
• Inventors: Hwang, Yi Gyu, Kim, Hyeon Jin, OH, Hyo Jung, Wang, Ji Hyun, Lee, Chung Hee, Lee, Chang Ki, Jang, Myung Gil, Lee, Yun Keun
• Application Number:
  US11/951,154
• Publication Number:
  US 20080134038A1
• Time in Patent Office: Days
• US Class Current: 715/727
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence

Abstract

Provided are a method and apparatus for providing information according to a user'"'"'s request, and more particularly, an interactive information providing service method and apparatus for analyzing a user'"'"'s request and providing information corresponding to the request on the basis of a dialog input received from the user. The apparatus includes: a conversation sentence analyzer for analyzing an input sentence received from a user; a conversation manager for analyzing the user'"'"'s request using an analysis result of the conversation sentence analyzer; a real-time automatic knowledge builder for extracting in real time daily information updated on the web and storing the information in a daily information database when there is a real-time information update request from the conversation manager; a response generator for generating a response to the user'"'"'s request analyzed by the conversation manager and providing the response to the user; and an exception handler for allowing the user to cancel his/her request and restoring the system when it is not possible to respond to the user'"'"'s request, or when there is an error in the response to the user'"'"'s request. On the basis of dialog input, the method and apparatus analyze a user'"'"'s request and provide information corresponding to the request, thereby enabling the user to easily obtain needed information.

Claims

1. An interactive information providing service method, comprising the steps of:

analyzing an input sentence received from a user;

analyzing a user'"'"'s request on the basis of the analyzed input sentence;

extracting daily information in real time, and storing the daily information in a daily information database;

extracting information corresponding to the analyzed user'"'"'s request from the daily information database; and

outputting the extracted information to the user.

2. The interactive information providing service method of claim 1, wherein the input sentence received from the user is input by recognizing the user'"'"'s voice or inputting a string of characters.

3. The interactive information providing service method of claim 1, wherein the daily information database receives in real time daily information updated on the web or personal schedule information updated in a personal information terminal, and stores the information in each information field.

4. The interactive information providing service method of claim 3, wherein the information fields comprise a TV guide, news, weather, a personal schedule, stocks, and a location-based service.

5. The interactive information providing service method of claim 1, wherein the step of analyzing an input sentence received from a user comprises the steps of:

when there is an error in the received input sentence, correcting the input sentence;

performing language analysis by morphological analysis, named entity recognition and syntactic analysis of the input sentence; and

extracting a speech act and a concept sequence from the linguistically analyzed input sentence on the basis of a database having previously stored speech act and concept sequence knowledge.

6. The interactive information providing service method of claim 5, wherein the step of analyzing the user'"'"'s request comprises the steps of:

analyzing a field of information that the user wants on the basis of the analyzed input sentence, and normalizing the input sentence;

analyzing an omitted word and a substitute word in the input sentence with reference to already-stored previous conversation data;

analyzing the user'"'"'s request using the speech act, the concept sequence, the information field, the substitute word, and the omitted word; and

selecting an operation corresponding to the analyzed user'"'"'s request.

7. The interactive information providing service method of claim 6, wherein the step of analyzing the user'"'"'s request further comprises the steps of:

when it is not possible to respond to the user'"'"'s request, making the user verify his/her request; and

when there is an error in a response to the user'"'"'s request, allowing the user to cancel his/her request.

8. The interactive information providing service method of claim 7, wherein the step of outputting the extracted information to the user is performed by providing speech, providing image information or transferring a terminal control signal.

9. A computer-readable recording medium storing a program for executing the method of claims 1 in a computer system.

10. An interactive information providing service apparatus, the apparatus comprising:

a conversation sentence analyzer for analyzing an input sentence received from a user;

a conversation manager for analyzing a user'"'"'s request using an analysis result of the conversation sentence analyzer;

a real-time automatic knowledge builder for extracting in real time daily information updated on the web, and storing the information in a daily information database when there is a real-time information update request from the conversation manager;

a response generator for generating a response to the user'"'"'s request analyzed by the conversation manager, and providing the response to the user; and

an exception handler for allowing the user to cancel his/her request and restoring the system when it is not possible to respond to the user'"'"'s request or when there is an error in the response to the user'"'"'s request.

11. The interactive information providing service apparatus of claim 10, wherein the conversation sentence analyzer comprises:

an input signal recognizer for recognizing the input sentence received from the user;

an error handler for correcting the input sentence when there is an error in the input sentence;

a language analyzer for performing morphological analysis, named entity recognition and syntactic analysis of the input sentence; and

a speech act and concept sequence analyzer for analyzing a speech act and a concept sentence of the input sentence.

12. The interactive information providing service apparatus of claim 11, wherein the conversation manager comprises:

a multi-field recognizer for recognizing a field of information that the user wants using the speech act and the concept sentence of the input sentence;

a sentence normalizer for normalizing the input sentence;

a speech analyzer for analyzing a substitute word and an omitted word in the input sentence with reference to already-stored conversation data;

a user request recognizer for analyzing the user'"'"'s request using the speech act, the concept sequence, the information field, the substitute word, and the omitted word; and

an operation director for directing an operation according to the analyzed user'"'"'s request.

13. The interactive information providing service apparatus of claim 12, wherein the response generator comprises:

a voice response generator for providing a voice response when it is determined that the user'"'"'s request is for obtaining a single piece of information;

a screen response generator for providing an image response on a screen of a terminal when it is determined that the user'"'"'s request is for obtaining a plurality of pieces of information or obtaining image information; and

a control signal generator for transferring a terminal control signal when it is determined that the user'"'"'s request is for controlling the terminal.

14. The interactive information providing service apparatus of claim 13, wherein the exception handler comprises:

a conversation sentence verifier for verifying whether the user inputs an answerable question;

an operation verifier for determining whether the operation requested by the user can be performed, and when the user'"'"'s request cannot be performed, making the user verify his/her request; and

a system restorer for allowing the user to cancel his/her request and restoring the system when there is an error in the response to the user'"'"'s request.

15. The interactive information providing service apparatus of claim 14, wherein the real-time automatic knowledge builder comprises:

a web document collector for collecting a web document in real time;

a web document processor for parsing and analyzing the web document collected in the web document collector and extracting daily information;

a terminal input/output unit for receiving information stored in a personal information terminal;

a personal information processor for analyzing the information inputted via the terminal input/output unit and extracting effective information;

a field-specific knowledge extractor for extracting daily information from the information processed by the web document processor and the personal information processor; and

a field-specific knowledge storage for structuring and storing the information extracted by the field-specific knowledge extractor.